Are there any future implementations on revamping the autoban system? As it stands, it seems legitimate players are frequently getting banned while bossing or training, or when the servers are having issues.
Are there any sort of 'second chances' being implemented for those that have been temporarily banned/removed off rankings. I know MapleStory has done so in the past, even lifting the bans off of permanently banned players. I'm curious if anything like that is in the works, or could possibly be done for the future. I'm a firm believer that people can change, so a sort of appeals process for those that were temp banned/removed from rankings could be reinstated onto rankings seems fitting and fair to me.
Is better training being done on the customer support teams to better assist us? Most GMs seem pretty incompetent on the happenings of in game events or items. Most don't seem to even play the game or have an understanding of it. They give inconsistent answers or simply copy and paste a response. They're never able to assist players when they're banned, either wrongfully or rightfully, and it leaves a bitter taste for the players. In terms of customer service and communication with players, I feel like there's room for much improvement. Maplestory isn't gaining very many new players, I think it's in the companys best interest to have better player retention through better customer support training to keep those that are playing, to keep playing.
