Please keep P2w element out of reboot. I rather not have this event, if it means not having this event so be it. People will spend x amount of money to get that medal. And 500m a box isn't exactly affordable.
Arwoo, Of course we know the community isn't the jury. This is a public outcry about unfair and potentially broken nexon's support system is. When you guys give lackluster-automated responses in basically all your tickets, it really feels like you guys don't do your part in "investigations". I am not even sure about the quality of your team's investigation let alone, how nexon defines "equal" attention and "equality" in their investigations are; because if your team is just copy-and pasting responses it really doesn't feel like any work is put into these investigations. Every case is unique but you guys treat it, like a factory expediting goods.
You mentioned that nexon treated all of these arcane expolit cases equally, it just make me wonder how many people actually got unbanned who appealed.
On the side note, your support staff will revoke our rights to customer support if the individual is polite but stubborn and persistent, so I am not sure how that is even fair to us. I understand if the individual is rude, then by all means revoke that right, but for people who are desperately trying to fight an uphill battle, that shouldn't be happening or should be accepted.
This isn't just about Clantafamo, its about innocent players getting ban because there is a broken system. Clantafamo is just one of many who appeal and request support from staff, but doesn't receive the attention it needs. Please, what harm can be done, if you open up the investigation again, and consider all factors that he presented.
Greetings: Nexon, Arwoo.
Arwoo you are the man, you are the only one who can advocate for his case.
Please have a look at his case again.
Clantafamo has worked so hard for the past year, to get where he is at. It is unjust that he is banned for an exploit that he did not do.
Why would he work so hard to get his account back, sending countless messages to nexon support if he really wasn't innocent.
I support Clantafamo, and I believe he is innocent and that he deserves better treatment.
He has taken so much time with organizing points for you guys to review, just take the time to go through it.
Please have some humanity, and good judgement.
Please have his case reviewed again. Thank you so much.
