Dear NEXON,
You are aware of this but I still want to give my opinion about this, and it's obviously the servers and how you guys handle them. I'm a player in Reboot and I'm having the time of my life there. But since the Limitless update it all went downhill. This update caused a lot of people to join back to MapleStory, and that's what you want right, a growing community, old players coming back! But this grow in community caused a lot of problems, and if it wasn't caused by the bigger community it was ca the update.
Since the day of the update all kind of things went wrong from several bugs to severe lag in the servers. This lag was the worst during 2x EXP events, what in the past was so much fun to have and everybody prepared for it. They gathered with friends to make a party and find a map before 2x EXP even started, it was fun and kind of special. But now when 2x EXP gets announced, it doesn't make me happy and I don't look forward to it. This is because the game (Reboot) is not playable during the event, the lag is so severe there is a latency of 2-3 seconds to killing the mobs. On top of that, time to time MapleStory suddenly shuts down or you just disconnect. And most of the time people are using special potions to enhance the training capability. But because of these disconnections we lose these special potions, maybe it doesn't seem that big but it is very annoying. Maybe you'll think: "Why use potions then?". This is because everytime you hope the game can handle an event like this, and it should!
This situation you can compare with a music festival, during this festival a very big DJ is coming to perform for 3 hours which should be special. The normal acts before are just doing fine, nothing is wrong. Then when the big DJ comes up, the music installation of the main stage stops working. So he has to use a crappy sound system, which has no bass, no crisp sound etc. 3 hours long he performs with this crappy sound system and then he leaves. After that the music installation is working again just fine for the following normal acts.
Then when the 2x EXP event is over, and many many people complained about it. It still isn't fixed till this day, almost a month later. Maybe it's hard to fix, I do understand that but knowing the problem is still there, do NOT do more of these events which is done many times. And every time it failed, every time there was severe latency and disconnections. And most of all, as compensation for these problems do NOT do more of these 2x EXP events, it is just not working!
Knowing these problems will occure, find a solution till it is fixed. For example a very very simple solution for 2x EXP events, instead of 3 hours 2x EXP in the game which causes so many problems, why not give 3 hours worth of 2x EXP coupons? This will not cause a overload during a certain time and will probably not cause problems. Doing this you give the service of 2x EXP and during this you can work on the problem.
The reason I made this discussion is because of today, today there was the Double Miracle Time event. This event is one of most popular events in MapleStory, everybody loves it. Knowing this, you can predict this will cause A LOT of people to be online and especially in Reboot. Aware of this, you guys still manage to schedule a 2x EXP event during this DMT event? Everybody knew this won't be going well, and as predicted it didn't. During this event there also was a cube sale, but this sale started at the same time of the DMT and 2x EXP event. This means everybody enters the Cash Shop at the same time and it was hell. Just let the sale start before the actual event is starting, this will reduce the load in the Cash Shop already and wouldn't have caused a lot of problems.
I disconnected about 11 times, but I kept trying. Everytime I wanted to enter the Cash Shop, I disconnected. After that MapleStory just shut down, but I still didn't give up. The time I gave up was the time I even couldn't click the North American server. This just froze the game and made it shut down. Now I missed a perfect opportunity to upgrade my gaming experience, but because of all these problems you guys ARE aware of, it all failed. And I'm sure I'm not the only one with this problem. There will be more DMT events this weekend, but unfortunately I can not attend these.
So please NEXON I beg you, fix this and do find a proper compensation for it. DMT is an event which is rare, and I just missed it because the game couldn't handle it. This kind of things are making me want to quit the game, and probably this isn't a bad thing for you guys because I'm just one person. But if you keep having problems like this, more people will follow.
Kind regards,
Marc, a very sad Mapler
