I sent a ticket to nexon support, They repplied me saying they're receiving lots of tickets with the same issue and they're trying to fix this problem asap. For who have questions, just send a ticket to them.
I created a char 2 days ago, but i didnt receive the packs from the event (gift box, lvl30 equip box, Legendary cript box, frozen stuff to open at lvl 100...). Absolutely nothing, and the char is selected as "burned" and work perfectly. When i click the event quest nothing happens, the NPC just "show the prizes", but she is not giving me nothing. I've tried so many times, there is no way to continue the quest, a bug for sure, so could you guys solve this, please ?