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Is my account in good standing?

LilBonsaiLilBonsai
Reactions: 100
Posts: 2
Member
edited June 2017 in General Chat
Hi Guys,

Its my first time posting in the forum, so apologies if I happen to post on the wrong section. (I hope not!)

So with the pre-registration event going on, I have tried to register and it was saying that I can't either because my account is currently not in good standing or that I don't have any level 33 and above character in the account which ofcourse I do. I have tried refreshing pages and doing it on a different pc and still failing.

I was able to register for the V event last time, and a few months back I remember getting kicked out of the game with a hacking or bot warning whatever it was and i thought nothing of it because when I tried re-logging, nothing else happened.

Now I can't seem to register and I am afraid because of that silly warning I'll miss out on the event, I am not entirely sure about how and who to report/email to about this, If someone can help me out in letting me know what to do?

seeing that the event closes soon, I don't really want to miss it because of something silly especially when i didn't really do anything wrong... lol

Thanks guys! :)

Comments

  • Its2Sharp4UIts2Sharp4U
    Reactions: 6,020
    Posts: 884
    Member
    edited June 2017
    You can submit a ticket, or live chat through Customer Support.

    When you go to the MapleStory main page, under Support click Customer Support.

    After that you'll be required to sign-in which is on the top right in blue font.

    Then a Live-Chat box will appear on the right-bottom corner. You can also submit a ticket on the top-right. Type down as many details as possible for the person who will be assisting you.
  • FluffyMooFluffyMoo
    Reactions: 765
    Posts: 22
    Member
    edited June 2017
    Just click it a few times, it'll go thru eventually. The signup has some bugs.