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Problem with the customer support (hear me out)
To start of I would like to give a quick background story about myself.
I worked in the customer service and retail industry for over 5 years. I have worked with the management and have supervised shifts before. Handling with customers is the main thing I enjoyed doing form my years of experience and when people do it carelessly, it's hard to look at and I try to help them out.
Recently a couple of people have been getting their accounts banned due to the auto banning system (not really an issue, it happens). However, after they appeal for the removal of their ban, they all been getting a generic approach that their case has been looked over and that the ban will stay even though they are innocent. This ends the user feeling like the been answered by a mechine that is just commanded to automatically answer. The answers that are given by the customer service in the ban appeal are always generic and are never specific so the appealer feels like the person never actually looked into their case. (There were 3 threads with a copy paste response for 3 different people by 3 different gms).
Let's say those people were actually guilty, then what about Sorrowfulm, a youtuber that got his account hacked and was never treated correctly until he got a "real" GM took the case into his hands and solved the problem. The reason I said real is because this person actually comes to work to do work. He did his job, he actually sat down and worked for what he is getting payed for, unlike the other person that was making this case a nightmare.
I do use reddit every now and then, but after reading a couple of threads around here I feel like people don't like their presents here. I just want the game to improve, if 1 person is taking 1 week, and after it gets released to the public that a youtuber is getting treated poorly, a person finishes it within a day, then something is wrong.
TL;DR There are a large amount of people who keep on getting an automatic response from customer support leaving them with a feeling that those people have never actually opened their case and just gave the automatic response due to not wanting to put any workload on themselve.