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Most likely neglect.
When EMS was merged with GMS, all of our existing GMS were basically fired, and none of the American GMS visit Luna, not that I've seen at least.
Also their timezone is way off as 70% of Luna play when the GMs are sleeping / late at night/early mornings.
The closest I've seen to GMs in Luna is their bad Twitch spam notices, instead of banning all the botters that they were kind enough to give us, they go streaming.
EMS was almost hack-free before the move, our GMs, which were loved and did a fantastic job, were booted. Considering Nexon EU and NA are both properties of Nexon Korea, it shouldn't have been impossible to let the current Game masters have continued, especially as they are in the EU timezone.
On a more to-the-point quite; No idea about the Reboot server, but the EU server is located in Europe, and moving stuff from server to server can be a tedious job, but not hard if you know what you're doing.
I don't know the big fancy for this test server anyway, we get to test what Nexon is willing to let us test, 80% of those things won't actually fix the biggest issues with MapleStory; Lack of staff involvement, lack of free speech (which was drastically worsened for us Euros after we joined the PC version), tons of hackers, freemium gameplay, list goes on. Of course, that cannot be blamed on Nexon America entlirely either as they're owned by Nexon Korea, but I do know that hacking is non-existent over there compared to here.