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Cannot receive Hot Week Reward #SOLUTION FOUND#

tessadenotessadeno
Reactions: 400
Posts: 9
Member
edited October 2017 in Bug Reporting
################# NOT A BUG, SOLUTION FOUND #################
################# NOT A BUG, SOLUTION FOUND #################
################# NOT A BUG, SOLUTION FOUND #################


Hello,

I've been experiencing issues with receiving the Halloween Hot Week Rewards.

Bug type: item/functionality (event)

Brief bug summary: I'm not able to 'click' on the gift box icon, left on the screen, and because of that I cannot receive the gift box with reward.

More details: When i hover over the icon, I do not see a pop up, like the ones i see when hovering over the Star (Event icon) or Light bulb (Quest icon).
It does not look like a clickable icon to me. I also tried with multiple characters, but that did not work either.
I do meet the requirements for receiving the gift box: level 33+ and I do not have unclaimed rewards.


Character name: SolidGround

Character level: 202

Character job: Aran

World name: Windia

Date and time of the incident: Monday October 30, Tuesday October 31.


I think this might be a bug, but please correct me if I'm wrong.

More people with the same issue?


################# NOT A BUG, SOLUTION FOUND #################
Solution:
reius123 wrote: »
For me the gift menu popped up near the HP/MP menu at the very bottom of the screen (really easy to miss).
This first link shows where my pop up menu was
https://imgur.com/a/vkpYS

This second link shows a clutter of random stuff which if you press accept it states "failed to receive game item"
https://imgur.com/a/SkniF

If you scroll down the gift menu eventually you'll see the event hot day gift box.

Comments

  • Zato1OneZato1One
    Reactions: 400
    Posts: 2
    Member, Private Tester
    edited October 2017
    I was wondering what was up with that as well. Didn't even know there was a hot time event.
  • reius123reius123
    Reactions: 1,040
    Posts: 37
    Member
    edited October 2017
    For me the gift menu popped up near the HP/MP menu at the very bottom of the screen (really easy to miss).
    This first link shows where my pop up menu was
    https://imgur.com/a/vkpYS

    This second link shows a clutter of random stuff which if you press accept it states "failed to receive game item"
    https://imgur.com/a/SkniF

    If you scroll down the gift menu eventually you'll see the event hot day gift box.
  • tessadenotessadeno
    Reactions: 400
    Posts: 9
    Member
    edited October 2017
    reius123 wrote: »
    For me the gift menu popped up near the HP/MP menu at the very bottom of the screen (really easy to miss).
    This first link shows where my pop up menu was
    https://imgur.com/a/vkpYS

    This second link shows a clutter of random stuff which if you press accept it states "failed to receive game item"
    https://imgur.com/a/SkniF

    If you scroll down the gift menu eventually you'll see the event hot day gift box.

    Wauw... This was the problem. I really did not see it... Thanks a lot!