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Banned for a known glitch in their system.

CougarHorCougarHor
Reactions: 610
Posts: 7
Member
edited January 2018 in General Chat
[Literally Unplayable] Starting last week Arwoo had let the community know that there was a known issue on their part that was causing a tradeblock aka hellban towards some accounts and a buddy of mine was affected by it. https://drive.google.com/open?id=1f0ivIXvTlUNBXarGf92cB6t64skW46aR He sent in tickets to customer support to see if he could be helped and was told he was hacking by them and that the ban will not be appealed as seen below. https://drive.google.com/open?id=1cUGJaRb3oxR97cej2btq8aMwQNXBSA4H And as of today he has been perma banned for "hacking". Spoilers he didn't hack at all or use any third party programs. https://drive.google.com/open?id=1zYFeoddjtBvFU-uUSmEorykgebeEhCB0 So what should he do?

Comments

  • BunnyWriterBunnyWriter
    Reactions: 1,485
    Posts: 37
    Member
    edited January 2018
    Ask for proof
  • DarkPassengerDarkPassenger
    Reactions: 8,980
    Posts: 2,669
    Member
    edited January 2018
    BunnyWriter wrote: »
    Ask for proof

    they wont give proof, apparently their ToS agreement is proprietary as they dont have to give any details on their decisions just that they " deemed it the right choice of action"

    the only details they give are just the ambiguous "hacking" etc... but they wont say which programs or tools they detected.

    I have a yugioh program (duel links beta) in my laptop and i left it open, I think that was causing my game to keep getting d.ced by the gm police because the yugioh programs used to play on are third party, even if it's for a completely different game that doesnt even have hacks, I believe will trigger it.
    CougarHorSlicedTime
  • CougarHorCougarHor
    Reactions: 610
    Posts: 7
    Member
    edited January 2018
    yeah the gm's and customer service has been pretty poor in this whole issue :(
  • ThessarThessar
    Reactions: 510
    Posts: 18
    Member, Private Tester
    edited January 2018
    I have the same issue here, after being tradeblocked for two weeks.

    No information was given as to whether the tradeblock investigations were complete or not either.
  • cheezburger85cheezburger85
    Reactions: 1,190
    Posts: 79
    Member
    edited January 2018
    CougarHor wrote: »
    [Literally Unplayable] Starting last week Arwoo had let the community know that there was a known issue on their part that was causing a tradeblock aka hellban towards some accounts and a buddy of mine was affected by it. https://drive.google.com/open?id=1f0ivIXvTlUNBXarGf92cB6t64skW46aR He sent in tickets to customer support to see if he could be helped and was told he was hacking by them and that the ban will not be appealed as seen below. https://drive.google.com/open?id=1cUGJaRb3oxR97cej2btq8aMwQNXBSA4H And as of today he has been perma banned for "hacking". Spoilers he didn't hack at all or use any third party programs. https://drive.google.com/open?id=1zYFeoddjtBvFU-uUSmEorykgebeEhCB0 So what should he do?

    Sorry to hear that buddy.

    Oh, Welcome to Nexon by the way :)
    CougarHorCatooolooo
  • CougarHorCougarHor
    Reactions: 610
    Posts: 7
    Member
    edited January 2018
    seems like the devs don't have any updates on the tradblock issue. It's really sad to see how slow the fixes or updates on any fixes are coming along :T
  • DaisukeHarutoDaisukeHaruto
    Reactions: 1,935
    Posts: 243
    Member
    edited January 2018
    it basically boils down to the question, Does this affect the Cash shop or anything that would normally require NX purchases (such as the glitch that allowed people to get all the cubes for free or extremely cheap)? That got fixed almost immediately and bans thrown around like Oprah 'YOU get a ban, you get a ban, you get a ban... you all get a ban!"

    If it's something that doesn't affect them making money, then it gets put on the back burner until they decide they're bored enough to focus on it. (Afterlands anyone?)
  • Traveler5577Traveler5577
    Reactions: 1,995
    Posts: 173
    Member
    edited January 2018
    honestly if he didnt hack and they banned him for unknown reasons they are the GM's and they made these mistakes before. and this is one of those poor decisions where they lost loyal maplers before. but if he did do something and got caught well, heres my warning... STOP HACKING and play the game straight. i dont even know how to hack into games and i been playing fair for years now and im currently enjoying it. i was going to start out in bera thou, but seems theres alot of botters running around again. and scania seems lonely like mardia is. why cant we get a mega server merge where we all can play together again. i want to level up and do these new contents now.
    Lilyflower
  • CrystalOraCrystalOra
    Reactions: 3,135
    Posts: 666
    Member
    edited January 2018
    Yes I also was "playing fair" then I was perm banned yesterday when changing characters. Playing the game by the rules did not keep me from the wrath of the ban hammer.