Unable to Open Support Page

FlexiWeapon

Hello,

I'm unable to open the support page to view any tickets as of this morning. I have tried on multiple devices / accounts / browsers, and it has happened on each one. Attempting to open the support page redirects me to the main landing page (nexon.com).

Bug type: Website / Functionality

Brief bug summary: Unable to open support page to view tickets / requests

More details: Clicking on the support page briefly redirects me to the login page, before redirecting me to the main landing page (nexon.com).

Steps to reproduce: Attempt to open support page

(if not covered in the summary)

Character name: N/A

Character level: N/A

Character job: N/A

World name: N/A

Date and time of the incident: All day - January 21st, 2019

(mention your time zone if you aren't posting Pacific time)

bearattackonkid

World: Reboot
Character: RebootMyBum
Class: Wild Hunter
Level: 212
Bug Type: Character data changed
Occurrence: 20-Jan-2019
Details:
On the above mentioned date my character's hair changed automatically. So I tried to submit a ticket as I have seen in some other similar post and used the link http://support-maplestory.nexon.net. But there I faced my second problem: whenever I click on the "SUBMIT A REQUEST" it probably attempts to sign me in and moves me to https://www.nexon.com/main/en, where my account is already signed in. From there if I navigate to http://support-maplestory.nexon.net it still does not save my logged in status and repeats the same process mentioned.

Any kind of help will be greatly appreciated. Thank you.

Shopp

i was on Maplestory.nexon.net, after i login and click on login on support page, i keep getting redirected to https://www.nexon.com/main/en

Xatra

Same!
I was about to post the same thing, good thing you posted when you did.
I'm having the same issue trying to sumbit a ticket and being ping-ponged back and fourth between the sites and the whole hairstyle and face being changed for no reason.

Neospector

https://support-maplestory.nexon.net/hc/en-us/articles/360022031112-January-21-2019-Tickets-and-Chat-currently-unavailable

This is a known issue, Nexon is working on resolving this.