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What exactly is Account Theft?
I recently came across various posts about people getting banned for"Account Theft" reason and have some concerns/questions, some of these cases look like it could happen to basically anyone at anytime and it's scary:
1. What exactly does account theft entail? The Nexon website doesn't any details for it. It seems that the majority of the cases involved either people logging into the hacked account or have traded with the hacked account during the relevant time span. The first case is somewhat understandable and can be minimized through diligence, but how are you suppose to avoid the second scenario if you're trading or buying items from a stranger?
2. Another concern is that there seem to be no way to defend yourself when such a ban have been applied, outside of a few cases where the CM himself had to intervene. How does Nexon determine these kind of bans and why are the people that are banned given next to zero information on what they did?
I'm hoping that Michael or someone from Nexon can provide some info here. If someone had experience with these, feel free to reply here as well. The goal is to raise awareness on the issue so legit people do not get themselves falsely banned based on a misunderstanding and then left hoping for a miracle.
Comments
I asked them your first question (how to prevent it from happening in the future) but they said it was information they could not disclose. They also said they couldn't release any evidence about the ban.
or if no GM helps you you must go above but that a bit harder to do and less lickely to work sadly