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Nexon is it so hard to ban hackers / spammers???
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Yes, and in case @Neospector has no idea who Sam016 is, he's one of the most well-known AND RESPECTED players in EMS (more well known than some Lv250s), who has helped numerous people.
Of course you can lie and fake evidence (assume worst thing happen, a respectable reporter got hacked and impersonated), but is supervisor too stupid to figure out the truth? Photoshop might be easy, video editing, especially on a professional level is not. Lie or not, can't GM do his / her job INVESTIGATING the case promptly using whatever SMART method he/she has? stalk the reported hackers, identify, problem solved, not even need to touch database for analysis.
Maybe some of your GMS people got institutionalised and numbed by the paradigm of GMS policy and suck it up?
As long as large amount of conscious people rise up, it can shake the management team. It happened before in other company's forum.
Common sense, some GMs in old EMS did a good job, or some student interns did even better, because they are ENTHUSIASTIC, PASSIONATE about Maple Story, they CARE about the game, instead of "some" (not all) people who would not give a damn because he/she is just make a living of it. How many of you would give a damn if many players suffered in a game you don't care , while you just need to follow standard procedures and receive your pay-check every month with minimum effort.
I'm sure if Nexon NA get some good EMS GM back for good, it well be efficient enough. There shouldn't be any budget issue at all as many would even volunteer to do a proper job. Better game environment, more players, people stay happily, and donate Nexon money more willingly, win-win.
yes night there even was advertiser buying smegas service for 100/110m... and nothing was done
till when this will keep going, how many extra victims will have?
really miss alot ems at least was rare to see botters and with last gm's even was rare to see advertisers
since merge wat we won:
- tons of botters that stay botting and advertising for weeks
- ''2º service'' since luna usually was forgotten when x2 exp env's started
We have these rules not just because of fake evidence, but because the whole concept in of itself is toxic and detrimental to the community. On top of lying to get people banned, the whole practice encourages shaming (hence the name of the phrase) and ruining people's reputation, deserved or not.
KoottaHigure said it better on the subreddit in this post. Secondly, there are ways to fake video evidence easily. They involve rule-breaking issues so explaining how to do them here is also a no-no, but yes, it is very easy.
There is a reason vigilantism is illegal in most parts of the civilized world; even if you're thoroughly convinced the person is guilty, it doesn't mean you're right in lynching them. Catching criminals is a job for the police, and you should report information to them (I.E. file a ticket), not gossip with your neighbors (I.E. post on the forums).
It might also interest you to know that I'm a forum mod, not a GM.
We do not allow naming-shaming on the forums. Please follow the rules.
The point is: if GM is not doing his/her job properly or there's some fishy business, you and I both know it. This will only get worse as more and more players witness the malicious cycle currently GMS has. If any GM worry about lying, is it really life-challenging to simply track the most reported high profile player down and verify it? Nope?
If Nexon is in staff shortage, they should let us know and issue some statement so we can all understand the situation. (working hard on 5th job is not GM's job is it?)
The rules will only be truly respected if the company is doing their job properly, otherwise why do you think people flood this thread to vent their frustration? (most of them are NOT drama queen). If official report channels are all ineffective (as stated by many above), what do you suggest we do? suck it up or travel to Nexon HQ to protest? More people will lose motivation to charge NX, lose for Nexon.
Yes, catching criminals is a job for the police, but when police is corrupt or bureaucratic (like in many countries, even in UK people laugh at the justice system), people went on street to demonstrate and some would succumb to pressure from the public to rectify their problem.
Ofc, there other other ways people tried in the past that might be effective, such as contact higher management team via Linkedin and facebook (professionally), but those are last resort.
They have lives. Most of the time, Nexon get massive emails/tickets whether its majorly important or not. They have to respond to every single one to help players out. Yes, they're all categorized in sections of how you Submit a Ticket but you have to understand that even so, it's still a lot of work. Especially since that's not also their priority role, there's other roles they have to do as well. It won't be forgotten, just let it take time. They have live chat as well, so if you're unsure about your report and you don't want to submit another one; just talk to them whenever the operating hours opens. I submitted a report on hacker that took at most 2 months, but I don't mind, at least they did it. That's what counts. Yes, quality is important. But depending on how many people are helping Nexon, it may vary. It could be 10 people with 10000000 tickets to work on. You just got to give them a break, for god sakes, they developed the game for you to play, while you sit on your butt all day to just play and chat. I apologize if that part was rude, but that's the truth. Unless you have a job and understand how this is like, then good, you should be able to know how tough this can be. As for evidence, usually, if its just scams/advertisement, screenshot is a good option. But like hacks and botting, it's best to use recording. It'll be helpful to see what is actually happening. But to end this all, give them a break. Be more patience. You're like a whiny baby asking for their milk/breast milk.
I apologize once again if this offended anyone, but as I said I'm just being blunt.
If you don't know, a lot of players playing maple are not babies, they are professionals, 30% players in our guild are engineers, I myself is a product designer.
You need to be specific about what people are complaining and see how efficient the current system is.
I really appreciated Nexon developers staff but the whole issue being discussed here is game policing, that is only part of service department of your 100000000 ticket (separated from billing, bug, loss etc.).
Judging by the prevalent spammer/hackers and none seems to be deterred/banned, the system has major flaw, you gonna make staff more stressed due to backlogs, if nothing is being changed.
If service team are truly tired, it means the system is not effective, they can introduce better / swift ban hammer.
If there's total shortage of GM, suggest recruit more GOOD ones.
If GM's team is ineffective, re-structure the management procedure.
For example, simplest matter: anytime you enter henesys/fm tons of meso seller are present.
Technically how difficult is to have any one patrolling those (random time) and hit ban button? Normal players can do it in matter of seconds.
but of course, if Nexon NA is totally fine with Meso selling now, we can all shut up
It's like someone said in a previous thread. All it takes is 1 GM going out actively patrolling for their work period. Just one and I assure you you'd see an incredible drop in botting at least from players. They shouldn't even bother with low level bots. Just get rid of the high lvl ones as they make way more meso and higher leveled macro botters.
Respect is earned, not granted.
Some staff are respectable but doesn't means all others are.
And by your tone, obviously you are a troll, so it's pointless to treat you seriously.
Since you never read any other's comment before replying, you are not getting any respect here.
I'm a troll? You are getting defensive over my opinions because I guess I'm sucking up to the Nexon staff because of what I said. Yes, I understand respect is earned, but even so, just calling them out right off the bat because of a specific person have no patience toward a group of staff because they're slow. I laughed because I clearly said it was my opinion and it's obviously is and I apologized two times. But yeah, I'm definitely a troll.
On the topic relating to OP moreover, your frustration is felt believe me, and it's basically the reason for the way the game economy has been molded over the past decade+, contributes to lag, map crashes, channel crashes, major arguments, etc.. The argument to nexon has never really changed though. we have all made great efforts over the years to combat these invaders before the damage has been done to a full impact, but regardless of our help/assistance/report amount(s), nothing has really changed or truly made a huge difference sadly. I haven't reported anyone in the like 2-3 months I've been back after about a 7 months break because I find it effortless and a waste or time now. People somehow always come back anyway lol. and definitely not worth hunting people down and ruining your day and wasting your free time over.
1: The person who has too much to do, which slows him down
2: The person who need a lot of approvals to do certain things
3: Nothing at all is being done (in this case its no longer slow, it's stall)
It's surprising for many EMS players to see that many GMS player got institutionalised to such Nexon NA company culture (is it?)
At least in old GMS forum moderator will pass feedback/opinion post to Dev/GM every week.
If GMS forum is totally for decoration now (as CM no longer exist) We should seek other channel for solutions instead of wasting time debating.
Anyway, IMO what shall be done if Nexon NA is a responsible company that would comfort lots of customers:
- Apology for rampant botting / hacking environment for legal players ( hopefully, it's not asking too much is it? )
- Issue a statement explaining current situation in terms of policing ( why there is few or no GM doing anything, why is report being delayed beyond imagination, Nexon didn't fire a lot of people huh? )
- Make a schedule about how things could be resolved. (recruit a CM, deploy responsible GM, or hire volunteer GM with plenty in-game knowledge, etc.)
As a PR job this shouldn't be rocket science.
@Kylehell007
Are you implying that most old GMS players all suck it up now? or there is no hope, we are all dreaming?
Hang on, why are you guys arguing over PR problems? Isn't this thread supposed to be an anti-botter think tank? Nexon's PR has alot to be desired, yes, but that's a post for another thread (which may end up locked/sent to rants and raves) I remember suggesting a few measures, such as SMS verification as the unique ID for accounts from implementation forward, with the older accounts able to access the game, but cannot trade items until they set up SMS on their account. Harsh, yes, but I think it would kill the farmers off for longer than a couple of days.
The Product Manager claiming Nexon have GMs patrolling all over the games 24/7 so we should not worry, I don't why the voice is shaking. You can imagine what happened in the chat box on the right of your screen.
If production manager saying they read the forum coz they became aware of the "Fred bug" from here, one'd hope they give some response. But judging by how they touched the issue lightly in the stream, seems many GMS players above are right.
Really hope anyone with good video editing skills combine the various footage of rampant botter/hackers all over the channels and combine with 24/7 GM inspection claim in the stream with a face palm, maybe then we can get a response from Nexon.