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Check out the v.254 - Midnight Carnival - Ludibrium Patch Notes
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Chargeback permanent ban?
So two event happened one after another.
First I was banned for 15 days due to using macro which was unbanned at the end of October.
"Thank you for informing us about the ban on your account. After investigating your claim, our records indicate that your account was blocked after one of our patrolling GMs found your character engaged in activities that violate our Terms of Use. Due to this we are unable to release your account. You must serve the entire duration of the
temporary suspension." ticket# 304900
However when I tried to login after I was unbanned, I notes I was blocked by billingpp, so I went head and created a ticket after noticing there was several refund on my paypal account from Nexon on Oct17th. and I got this feed back.
"Greetings Feifei,
Thank you for bringing this to my attention and apologize for the delay in my response.
You were found guilty of participating in activities against our Terms of Service. Due to this violation your account will not be reinstated."ticket# 315213
Everything Ive ever spend in the game was refund in the same day OCT17th (I can provide paypal info to back up this), and I don't even know how was that even possible...
I have no problem taking action and pay the amount back to nexon since I owe nexon... but the thing is why does the GM who respond me doesn't even bother to give me a reason?
Comments
the only way to get your account back is to retract those chargebacks.
well with the rest of the info you just gave, I think this requires special attention as I have a feeling one of the GM's handeling your first ticket decided to give you some kind of money refund which triggered this billing ban
I hope @KThxBaiNao can look into this mess
the best advice I can give you is to email nexon's billing department and tell them all of this information, perhaps something can be worked out