[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Check out the v.252 - GO WEST! Patch Notes here!
If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

Stuck on Act 1 of Masteria Epic

KevinLoveKevinLove
Reactions: 210
Posts: 5
Member
edited January 2021 in Tech Support
Region: NA
World: Reboot
Character name: bôys

I started the Masteria Epic questline and after defending Lukan for a couple of minutes and completing that quest, my entire screen went black (only the actual background of the game - I could still see the mini-map and my character moving and as well as the character info and quickslots). I wasn't able to NPC chat with Lukan or enter the portal that should have been there so I exited through the Statue of Time. Upon re-entering via the Statue of Time I am now stuck with the quest:

(Lv. 160) Onwards, to Masteria! - this is also still in my available quests on the sidebar even though I completed it. So, the only option that I have now is talking with Lukan and that is the only quest he brings up.

NGij0XA

https://imgur.com/NGij0XA

undefined

https://imgur.com/04MXQeY

Is there anything that I can do to resolve this issue or have I ruined my chances at getting the beautiful Antellion Guardian badge!?

Comments

  • ZennykinsZennykins
    Reactions: 840
    Posts: 25
    Member
    edited January 2021
    it seems like your internet might have had a hickup during the quest you did, i think the best option you have is to check your questlog for any Masteria related quests, forfeit them and redo them, if that's not an option can you provide me with more screenshots of your questlog?

    (The Onward to Masteria quest in your lightbulb is intended, but the one at Lukan isn't, its been bugged for a while now)
  • KevinLoveKevinLove
    Reactions: 210
    Posts: 5
    Member
    edited January 2021
    Hi MapleIronman,

    I attached a link to an image of both my In Progress and Completed quests. There are no quests in progress that I can forfeit and re-do :(

    Currently, I have no quests in Masteria that are "in progress" (checked all of the tabs but just closed them for this picture to show them all)

    Also, in the completed quests tab I have 13 completed quests in Masteria and those are all 13 that are listed (it seems that none are for the Masteria Epic but rather for the prequel to it?)

    https://imgur.com/xwmmRhA

    Thanks for any help you can provide!
  • ZennykinsZennykins
    Reactions: 840
    Posts: 25
    Member
    edited January 2021
    If i'm correct there might be a cave you can enter in the map your currently on, if not all i can ask you to do is to contact support and provide them with as much information as possibe
  • KevinLoveKevinLove
    Reactions: 210
    Posts: 5
    Member
    edited January 2021
    I just tried to press up on every platform that I could walk on in the map as well as NPC Chat/Interact without success.

    I'll reach out to support and hopefully they can help me resolve the issue, would the best way to contact them be through Nexon Support center chat function?

    Thanks again for the help and guidance!
  • ZennykinsZennykins
    Reactions: 840
    Posts: 25
    Member
    edited January 2021
    The Support center is always available and the chat is only available at certain times. If the chat isn't up your best bet would be to use the Support center, it can takes some time for them to respond tho