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[URGENT] maple hotel shop error when trying to buy

yukimoriyukimori
Reactions: 1,155
Posts: 55
Member
edited June 2021 in Bug Reporting
Bera , after reset ( utc time 0:15 june 13), shop supposed to be open till 23:59 (meaning theres still 23 hours left).
before reset shops worked as intended

this needs to be fixed asap please ^_^
JustMaxddpark

Comments

  • JudzsterJudzster
    Reactions: 800
    Posts: 2
    Member
    edited June 2021
    Same issue in Scania - hotel shops closed early... Stuck with 11k coins that cannot be spent....
  • JustMaxJustMax
    Reactions: 410
    Posts: 8
    Member
    edited June 2021
    Same here, patch notes said it would have closed on 13 June 12pm UTC time.
  • GhibleeGhiblee
    Reactions: 3,795
    Posts: 684
    Member
    edited June 2021
    Hi everyone,

    We received reports concerning the issue where players would receive "Due to an error, the trade did not happen" error message when attempting to purchase from any of the Hotel Maple shops. Hotel Maple shops were supposed to be available until June 13 at 11:59 PM UTC and we're aware that certain players have yet to spend their Sweet 16 Coins and VIP Coupons.

    We've relayed this issue for investigation and will provide an update when we can!
    yukimoriGoldAdventurerL4NAY4ddpark
  • yukimoriyukimori
    Reactions: 1,155
    Posts: 55
    Member
    edited June 2021
    Ghiblee wrote: »
    Hi everyone,

    We received reports concerning the issue where players would receive "Due to an error, the trade did not happen" error message when attempting to purchase from any of the Hotel Maple shops. Hotel Maple shops were supposed to be available until June 13 at 11:59 PM UTC and we're aware that certain players have yet to spend their Sweet 16 Coins and VIP Coupons.

    We've relayed this issue for investigation and will provide an update when we can!

    THANK YOU <3
  • MiKaiIMiKaiI
    Reactions: 700
    Post: 1
    Member
    edited June 2021
    I have the same problem in bera, I have without spending like 16k of coins that I could not use ... (T-T)
  • ButterszButtersz
    Reactions: 300
    Posts: 5
    Member
    edited June 2021
    Issue present with multiple people in Aurora also.
  • ddparkddpark
    Reactions: 100
    Posts: 5
    Member
    edited June 2021
    Any updates on this issue? Hoping we get enough time to use our coins, since I haven't spend any yet!!
  • RKainRKain
    Reactions: 1,235
    Posts: 8
    Member
    edited June 2021
    I have also the same issue; please do the right thing and fix the shops and expand the time for us to get to use our coins and VIP coupons.
    ddpark
  • pandadddpandaddd
    Reactions: 420
    Posts: 3
    Member
    Same here in reboot...
    DaRealSheepL4NAY4
  • ddparkddpark
    Reactions: 100
    Posts: 5
    Member
    edited June 2021
    Is there still no updates on this issue? Please do the right thing and extend the shops and time so we can use all the coins we've been farming for the past months!!!!
  • TanukiRollTanukiRoll
    Reactions: 210
    Post: 1
    Member
    In the same boat, reporting from reboot
    L4NAY4
  • RonaldDemonRonaldDemon
    Post: 1
    Member
    same problem here
    F = FAILE MAPLE....
    BIkuvID
  • L4NAY4L4NAY4
    Reactions: 100
    Post: 1
    Member
    Ghiblee wrote: »
    Hi everyone,

    We received reports concerning the issue where players would receive "Due to an error, the trade did not happen" error message when attempting to purchase from any of the Hotel Maple shops. Hotel Maple shops were supposed to be available until June 13 at 11:59 PM UTC and we're aware that certain players have yet to spend their Sweet 16 Coins and VIP Coupons.

    We've relayed this issue for investigation and will provide an update when we can!

    ´THANK YOU <3
  • GoldAdventurerGoldAdventurer
    Reactions: 2,845
    Posts: 257
    Member, Private Tester
    edited June 2021
    Same for
    Ghiblee wrote: »
    Hi everyone,

    We received reports concerning the issue where players would receive "Due to an error, the trade did not happen" error message when attempting to purchase from any of the Hotel Maple shops. Hotel Maple shops were supposed to be available until June 13 at 11:59 PM UTC and we're aware that certain players have yet to spend their Sweet 16 Coins and VIP Coupons.

    We've relayed this issue for investigation and will provide an update when we can!

    Same for me in Luna. Thank you!
  • ddparkddpark
    Reactions: 100
    Posts: 5
    Member
    edited June 2021
    Any updates yet on how is this going to be resolved?!
  • LuvYcyLuvYcy
    Reactions: 210
    Post: 1
    Member
    still no ANY solution?
    why??
    ddpark
  • GhibleeGhiblee
    Reactions: 3,795
    Posts: 684
    Member
    edited June 2021
    Brief Update on Hotel Maple Shop Issue - VIP Tickets
    While looking into ways to address the Hotel Maple shop closure issue, we are aware that certain players are especially concerned with their expiring VIP Tickets. To provide a brief update, we are discussing options on how to resolve the VIP ticket issue.
    We'll share the next steps once we have the details, thank you for your patience!

    Note: You do not have to be concerned with the expiring/expired VIP Tickets.
    ddpark
  • ddparkddpark
    Reactions: 100
    Posts: 5
    Member
    edited June 2021
    Ghiblee wrote: »
    Brief Update on Hotel Maple Shop Issue - VIP Tickets
    While looking into ways to address the Hotel Maple shop closure issue, we are aware that certain players are especially concerned with their expiring VIP Tickets. To provide a brief update, we are discussing options on how to resolve the VIP ticket issue.
    We'll share the next steps once we have the details, thank you for your patience!

    Note: You do not have to be concerned with the expiring/expired VIP Tickets.

    Thank you for the update Ghiblee!!
  • imnotbaboimbaboimnotbaboimbabo
    Reactions: 100
    Post: 1
    Member
    i did 4 wap in a row to get all of droplets from meso shop and it was closed.......
    fix it asap plz
  • GhibleeGhiblee
    Reactions: 3,795
    Posts: 684
    Member
    edited June 2021
    Hotel Maple Shops will reopen from June 17 (after maintenance) to June 20 at 11:59 PM UTC.
    Please spend your remaining Sweet 16 Coins and VIP Coupons when the shops are available once again!

    For more information:
    https://maplestory.nexon.net/news/67499/hotel-maple-shops-reopening