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Unable to claim reward points in Cash Shop

SotaSamsonSotaSamson
Reactions: 1,200
Posts: 2
Member
edited October 1 in Bug Reporting
World: Scania
Character: SotaShade
Date: 10/01/2025 7:00 PM PST

I have been unable to claim any reward points through the cash shop ever since the patch. Initially I assumed that I had reached the monthly cap even though the points earned in September weren't even close to the 50k cap. I waited until the start of the month to try and claim it again but have been unsuccessful.

https://postimg.cc/gallery/mFs3hdT

Comments

  • showleeshowlee
    Reactions: 420
    Posts: 15
    Member
    edited October 2
    Same . I can't claim all
  • RKainRKain
    Reactions: 1,235
    Posts: 12
    Member
    edited October 9
    Same error happening to me. Have 5k points waiting to be redeemed at CS since 3 days ago, can t get new ones or use RPs from monster collection due to that.
  • AlgodonaAlgodona
    Reactions: 1,115
    Posts: 15
    Member
    edited October 9
    World: Scania
    Character: CanonNyan
    I've been having the same problem for two days! I can't claim RP, and my tokens are about to expire.