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Closed

chargeback ban that is not being dealt with

Unpoofed_the_KaiserUnpoofed_the_Kaiser
Reactions: 400
Posts: 6
Member
edited September 2016 in Account Billing Support
so 2 days ago I was banned from logging into the website, and last night banned from logging into the game,for what ended up being an unintentional chargeback that occured while fixing card fraud w/ my bank. last night I was given instructions to charge 10k nx so that the $5 I owed could be removed, and my account restored. I charged 10k prepaid almost immediately and yet almost a day later I have heard nothing and my account is still banned. I fully understand that the ban was fair, but by now this should have been able to be resolved. I know for a fact that the billing services department is open today, so I am hoping that something could be done to get this resolved. 290063 is the ticket number

Comments

  • Unpoofed_the_KaiserUnpoofed_the_Kaiser
    Reactions: 400
    Posts: 6
    Member
    edited September 2016
    Issue Summary:
    see above
    Details:
    see above
    Character Name:unpoofed
    Character World:windia
    Date and Time of Incident (Please note your time zone if not posting from Pacific):9/23/16 2:41 pm pst
    ticket # again: 290063
  • Unpoofed_the_KaiserUnpoofed_the_Kaiser
    Reactions: 400
    Posts: 6
    Member
    edited September 2016
    is there any way i could at least be informed whether this issue is being looked at or not?
  • TionneTionne
    Reactions: 685
    Posts: 6
    Nexon
    edited September 2016
    Unpoofed_the_Kaiser
    Unpoofed_the_Kaiser said:

    is there any way i could at least be informed whether this issue is being looked at or not?
    Hey there,

    Your issue is currently being handled by our Billing Team. I will let the GM that's assigned to your ticket know that you would like an update.

    Unpoofed_the_Kaiser
  • Unpoofed_the_KaiserUnpoofed_the_Kaiser
    Reactions: 400
    Posts: 6
    Member
    edited September 2016
    thank you, is there any time frame i should expect?
  • Unpoofed_the_KaiserUnpoofed_the_Kaiser
    Reactions: 400
    Posts: 6
    Member
    edited September 2016
    i was told 24-48 hours, but still no progress it seems :(
  • AggraphineAggraphine
    Reactions: 19,415
    Posts: 3,553
    Member
    edited September 2016
    Have you checked on your ticket and/or the email associated with the affected account? Perhaps there was a progress update of some sort that you may've missed.
  • Unpoofed_the_KaiserUnpoofed_the_Kaiser
    Reactions: 400
    Posts: 6
    Member
    edited September 2016
    I am glad to report that as of wednesday night I have been unbanned and all issues have been resolved :D
  • AggraphineAggraphine
    Reactions: 19,415
    Posts: 3,553
    Member
    edited September 2016
    That's good to hear, glad you got everything sorted.
This discussion has been closed.