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So...new update now gets this...

SSVKSSVK
Reactions: 840
Posts: 38
Member
edited June 2017 in General Chat
So the new update already needed repairs within the first hr of completion, so i log in this morning and this happens...
https://pasteboard.co/dNbbViAY.png

anyone have any idea what this is about and why all of a sudden now i cant access?

btw, make an attachment upload link, dont feel like having to upload to random site just to show the message
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Comments

  • SSVKSSVK
    Reactions: 840
    Posts: 38
    Member
    edited June 2017
    can't seem to get it to show so see link for the message...
  • SSVKSSVK
    Reactions: 840
    Posts: 38
    Member
    edited June 2017
    after redownloading still doesnt work...
  • DarkPassengerDarkPassenger
    Reactions: 8,980
    Posts: 2,669
    Member
    edited June 2017
    send a ticket to support

    https://support-maplestory.nexon.net/hc/en-us
  • SSVKSSVK
    Reactions: 840
    Posts: 38
    Member
    edited June 2017
    sent it in hopefully this issue is addressed and im still curious if its just me or other people have this problem too
  • DarkPassengerDarkPassenger
    Reactions: 8,980
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    Member
    edited June 2017
    might be data corruption, you might have to delete everything related to nexon then redownload it
  • SSVKSSVK
    Reactions: 840
    Posts: 38
    Member
    edited June 2017
    trying it again currently and did do that this time if that doesnt work idk ill wait and see what they say
  • SSVKSSVK
    Reactions: 840
    Posts: 38
    Member
    edited June 2017
    still doesnt work even removing the folders doesnt help it at all, still getting that same message so i guess ill be out for a while or permanently...
  • KingReesesPuffKingReesesPuff
    Reactions: 600
    Posts: 13
    Member, Private Tester
    edited June 2017
    I assume you're running Windows 10?
  • SSVKSSVK
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    Posts: 38
    Member
    edited June 2017
    nope running windows 8 actually i saw that issue with windows 10 but nothing on 8 however
  • KingReesesPuffKingReesesPuff
    Reactions: 600
    Posts: 13
    Member, Private Tester
    edited June 2017
    Hmm maybe its because of that? You might have to update to Windows 8.1 or 10 if you can. I'm running Windows 10 and I never got that error but that's just me.
  • SSVKSSVK
    Reactions: 840
    Posts: 38
    Member
    edited June 2017
    sorry i actually run 8.1 but still so is windows 10 the only compatible version then
  • NeospectorNeospector
    Reactions: 9,860
    Posts: 2,146
    Volunteer Forum Moderator
    edited June 2017
    SSVK wrote: »
    sorry i actually run 8.1 but still so is windows 10 the only compatible version then

    You should be able to run on Windows 8.1, I think.

    It looks like you have a Black Cipher error; it's the Black Cipher anti-cheat system that's causing your problem, rather than the game itself. I would recommend you try the manual download located here to be sure.
    I did find one third-party solution to the error code, but it requires you download a .rar, so I wouldn't recommend it.
    SSVKDreamWeaver
  • SSVKSSVK
    Reactions: 840
    Posts: 38
    Member
    edited June 2017
    ok thats appreciated ty
  • SSVKSSVK
    Reactions: 840
    Posts: 38
    Member
    edited June 2017
    this solved the problem, ill keep this on reference next time i experience this :D