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Check out the v.254 - Midnight Carnival - Ludibrium Patch Notes
here!
[EVENT] Burning character "Request Failed"
Comments
I'm here to confirm that the bug is still there. My friend just got bit by it.
I submitted a ticket and the status of it is now "pending" after a GM responded saying they will "look into it."
I also spoke with live chat today (GM Marezi) and they said that requests like these will not be fixed right away because they need to find the root cause. GM Marezi also said that they will reach out to those affected via the website IF there is a resolution or "significant update."
Paraphrasing, slim chance it's going to be fixed.
Nexon should be giving compensation to the people in this thread. So sad for a company to just blatantly ignore the problem.
OR AT LEAST FIX the text in the event details so no one else is affected by this dumb bug.
EDIT: This has happened since 07/07/2017 - TODAY
No, the bug has not been fixed.
But the update notes for the next burning season no longer say that you can burn a new character after deleting the first one. Instead, they say So at least people who carefully read the notes will not get Nexon'ed.
https://www.reddit.com/r/Maplestory/comments/6tyhi9/psa_do_not_delete_your_burning_character/
And the update notes are back to saying you can delete and reburn, so...
i recommend submitting a ticket, it probably won't change anything but maybe if enough people submit tickets they'll take it serious.