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[Event] Sugar Rush Day 4 reward not received

ImparatorImparator
Reactions: 1,140
Posts: 24
Member
edited October 2017 in Bug Reporting
Hi,

I recently completed the 2k mobs hunting from today's Sugar Rush Event quest and received nothing although the chat said that I received 2x Master Craftsman Cube in my use tab.
Here is an image of it;
Maple_171021_190708.jpg
OnORed5

Comments

  • Its2Sharp4UIts2Sharp4U
    Reactions: 6,020
    Posts: 884
    Member
    edited October 2017
    You need to follow the appropriate format given by the Bug Reporting Guidelines.

    Here's an example:
    Bug type: Functionality

    Brief bug summary: After completing The Sugar Rush Event quest for day 4 and accepting the rewards, within chat said that 2x Master Craftsman Cube were given, however it was not received and did not appear in inventory.

    Character name: Imparator
    Character level: 203
    Character job: Blade Master
    World name: Reboot

    Here is a screenshot of the bug being reported:
    Maple_171021_190708.jpg
    ibb.co/eCZhvm
  • CottonLinkCottonLink
    Reactions: 230
    Posts: 9
    Member
    edited October 2017
    Bug type: Functionality

    Brief bug summary: After completing The Sugar Rush Event quest for day 4 and accepting the rewards, within chat said that 2x Master Craftsman Cube were given, however it was not received and did not appear in inventory.

    Character name: Dakuraisu
    Character level: 140
    Character job: Hayato
    World name: Reboot

    Date and time of the incident: Oct 21st, 2017. Around 21:50 p.m. (GMT/UTC - 05:00 hour)

    Here is a screenshot of the bug being reported:
    http://ibb.co/iOXNvm

  • ImparatorImparator
    Reactions: 1,140
    Posts: 24
    Member
    edited October 2017
    Its2Sharp4U wrote: »
    You need to follow the appropriate format given by the Bug Reporting Guidelines.

    Here's an example:
    Bug type: Functionality

    Brief bug summary: After completing The Sugar Rush Event quest for day 4 and accepting the rewards, within chat said that 2x Master Craftsman Cube were given, however it was not received and did not appear in inventory.

    Character name: Imparator
    Character level: 203
    Character job: Blade Master
    World name: Reboot

    Here is a screenshot of the bug being reported:
    Maple_171021_190708.jpg
    ibb.co/eCZhvm

    Thanks for specifying. I don't post bugs often and didn't knew that there were guidelines. Will make sure to follow 'em up next time.
    Its2Sharp4U
  • CottonLinkCottonLink
    Reactions: 230
    Posts: 9
    Member
    edited October 2017
    Are we getting a response?
    Sorry, I dont know how this works haha
  • Red5Red5
    Reactions: 300
    Posts: 2
    Member
    edited October 2017
    I'm experiencing the same issue.

    Bug type: Functionality

    Brief bug summary: After completing The Sugar Rush Event quest for day 4 and accepting the rewards, within chat said that 2x Master Craftsman Cube were given, however it was not received and did not appear in inventory.

    Character name: Durblox
    Character level: 153
    Character job: Demon Slayer
    World name: Reboot
    Screenshot: ibb.co/jUX0y6
    Date and Time: 22OCT17 0100 PDT
  • PatfussyPatfussy
    Reactions: 100
    Post: 1
    Member
    edited October 2017
    Bug type: Functionality

    Brief bug summary: finished The Sugar Rush Event quest for day 4 and accepted the rewards, chat said that 2x Master Craftsman Cube were given, however it was not received and did not appear in inventory.

    Character name: Fedoralord
    Character level: 165
    Character job: Blade Master
    World name: Reboot
  • pandabunniespandabunnies
    Reactions: 1,955
    Posts: 344
    Member
    edited October 2017
    Wait, so everyone getting this bug is on reboot? I guess it could be a coincidence since it's the most populated world. Anyone from any other world getting this?
  • CottonLinkCottonLink
    Reactions: 230
    Posts: 9
    Member
    edited October 2017
    Bumperinos~
    Please, we need help.
    I know 2 Master Cubes is not that big of a deal but for a new reboot player is kinda helpful haha
    PatfussyRed5
  • ImparatorImparator
    Reactions: 1,140
    Posts: 24
    Member
    edited October 2017
    AlexF wrote: »
    Heyo Guys,

    Is it only the Master Cubes?

    So far yes. I received all of the rewards from the days before and the days up until now.
  • CottonLinkCottonLink
    Reactions: 230
    Posts: 9
    Member
    edited October 2017
    AlexF wrote: »
    Heyo Guys,

    Is it only the Master Cubes?

    Herrrooo there! Yeah, only the cubes. I received all of the rewards from the days before and after until now.
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited October 2017
    AlexF wrote: »
    Heyo Guys,

    We should see this corrected after today's Minor Patch.

    Please let us know if it wasn't.

    Corrected for Rebooters who haven't claimed day 4's reward yet? Or also for those who did "receive" it but got nothing?
  • CottonLinkCottonLink
    Reactions: 230
    Posts: 9
    Member
    edited October 2017
    AlexF wrote: »
    Heyo Guys,

    We should see this corrected after today's Minor Patch.

    Please let us know if it wasn't.

    It doesn't work for me. I can't claim the rewards for some reason.

    Here's a pic: http://ibb.co/kXr7GR
  • CottonLinkCottonLink
    Reactions: 230
    Posts: 9
    Member
    edited October 2017
    Heyo~
    Thank you very much, Alex!
  • Red5Red5
    Reactions: 300
    Posts: 2
    Member
    edited October 2017
    AlexF wrote: »
    CottonLink wrote: »
    AlexF wrote: »
    Heyo Guys,

    We should see this corrected after today's Minor Patch.

    Please let us know if it wasn't.

    It doesn't work for me. I can't claim the rewards for some reason.

    Here's a pic: http://ibb.co/kXr7GR

    Heyo,

    Appears there an issue with the gift box. We've already forwarded this issue.

    Thank you for the response and help! Currently experiencing the same issue with the gift boxes.
  • ImparatorImparator
    Reactions: 1,140
    Posts: 24
    Member
    edited October 2017
    AlexF wrote: »
    CottonLink wrote: »
    AlexF wrote: »
    Heyo Guys,

    We should see this corrected after today's Minor Patch.

    Please let us know if it wasn't.

    It doesn't work for me. I can't claim the rewards for some reason.

    Here's a pic: http://ibb.co/kXr7GR

    Heyo,

    Appears there an issue with the gift box. We've already forwarded this issue.

    Same problem for me. Can't claim the rewards.