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Nova update, cant receive the the gift

SemsemAliSemsemAli
Reactions: 520
Posts: 6
Member
edited November 2017 in Bug Reporting
https://imgur.com/o0xiwzI

I was trying to progress in the nova event to receive the rewards, it went fine till the 3rd reward, but the 4th now isn't accepting to be received, I its showing me in the upper indicator in the top of the page as 4 rewards, and in the line of circles its only showing 3, what should I do to receive the 4th reward?

o0xiwzI.png
FictionWeLive

Comments

  • NintendoNintendo
    Reactions: 300
    Posts: 3
    Member
    edited November 2017
    I have the Same problem i click on the gift box notifier but nothing happend no gift received and Nexon say they gonna fixed but nothing is been fix so far. I pay to to buy nx but nexon didnt fix my problem, and i have this problem with the halloween event too please help
  • ShadestownShadestown
    Reactions: 840
    Posts: 6
    Member
    edited November 2017
    same, but different problem here.

    For me the 3rd one isn't working properly though.

    https://i.gyazo.com/dbb982ab2fd468711e257a07c9bdb449.png
  • haimeli13haimeli13
    Reactions: 200
    Posts: 4
    Member
    edited November 2017
    click on the nova on the top left side
    than click on the 4 circle like in picture https://prnt.sc/h5awmo
    than click on the Get Art Here like in picture https://prntscr.com/h63pq7
  • SemsemAliSemsemAli
    Reactions: 520
    Posts: 6
    Member
    edited November 2017
    haimeli13 wrote: »
    click on the nova on the top left side
    than click on the 4 circle like in picture https://prnt.sc/h5awmo
    than click on the Get Art Here like in picture https://prntscr.com/h63pq7

    i allready did that and it has showd me i progressed 4 gifts but in the claim area it doesnt want to show me my claim, as u can see
    i allready have 4 upside, then only 3 down side....
  • InvulgoInvulgo
    Reactions: 4,620
    Posts: 544
    Member
    edited November 2017
    Hello.

    If this happened to me I would change browsers and see if that changed anything. Does it make a difference if you attempt to claim it from chrome, Firefox or Internet Explorer?

    Not saying it will change anything, but worth trying.

    I passed this on to the team for discussion.

  • SaveTheBeeSaveTheBee
    Reactions: 100
    Posts: 2
    Member
    edited November 2017
    yeah I'm having a problem as well only i can't get past the forth reward... asked maplestory support no help so far...
  • choozchooz
    Reactions: 1,815
    Posts: 202
    Member, Private Tester
    edited November 2017
    it's definitely broken on that page
  • SemsemAliSemsemAli
    Reactions: 520
    Posts: 6
    Member
    edited November 2017
    Invulgo wrote: »
    Hello.

    If this happened to me I would change browsers and see if that changed anything. Does it make a difference if you attempt to claim it from chrome, Firefox or Internet Explorer?

    Not saying it will change anything, but worth trying.

    I passed this on to the team for discussion.

    now i have tryed them all (firefox, IE, Edge, Torch) is thre any other browser i should try?
    EnriquePD
  • stew_wetsstew_wets
    Reactions: 100
    Posts: 2
    Member
    edited November 2017
    I'm having a problem where I can't claim the rewards in game... I log in-game and I can't click on the gift icon on the left side of my screen
  • CasuaCasua
    Reactions: 600
    Posts: 7
    Member
    edited November 2017
    I can no longer share at all and neither can my friends. It can't be the browser if everyone seems to be having issues.
  • darikdarik
    Reactions: 3,270
    Posts: 603
    Member
    edited November 2017
    in my case i have done up to the 8th stg but the number 6 doesnt show as done one the circle, it says i have 8/15 done but the circle isnt red and with the check mark , will i still receive the reward?
  • SaveTheBeeSaveTheBee
    Reactions: 100
    Posts: 2
    Member
    edited November 2017
    welp, customer support only got me to step 8 i had message them everyday for a week, and now they are just gonna close it and mark it as fixed even though it's not fixed .......
  • LittleFeetsLittleFeets
    Reactions: 200
    Posts: 2
    Member
    edited November 2017
    I’ve tried to participate and I cannot even claim any rewards, it says my account is not eligible but it is. It’s definitely a broken page. I hope it gets fixed so I don’t miss out completely! :(
  • SemsemAliSemsemAli
    Reactions: 520
    Posts: 6
    Member
    edited November 2017
    im still facing same problem and im afraid that i wouldnt get the reward for that specific day gift?
    any consimpation??
    https://imgur.com/a/ITJHN

    MFPPPGr.png
  • ScodyButtScodyButt
    Reactions: 610
    Posts: 6
    Member, Private Tester
    edited November 2017
    SemsemAli wrote: »
    im still facing same problem and im afraid that i wouldnt get the reward for that specific day gift?
    any consimpation??
    https://imgur.com/a/ITJHN

    MFPPPGr.png

    I have the same problem, but yours says 15/15 complete. Mine is like this

    Mm004tT.png

    I just figured it out. If you're stuck on the art one like I am you actually have to go into the art section under cadena or illium and ACTUALLY download the art. There is a big blue button that says "Get the art here". Click it, it'll download to a zip, and you should get the complete for it. That was a stupid idea on Nexon's part... but that's what I did to fix it. Why it's not a "SHARE TO GET CREDIT" thing, I do not know. So lame -.-
  • SemsemAliSemsemAli
    Reactions: 520
    Posts: 6
    Member
    edited November 2017
    ScodyButt wrote: »
    SemsemAli wrote: »
    im still facing same problem and im afraid that i wouldnt get the reward for that specific day gift?
    any consimpation??
    https://imgur.com/a/ITJHN

    MFPPPGr.png

    I have the same problem, but yours says 15/15 complete. Mine is like this

    Mm004tT.png

    I just figured it out. If you're stuck on the art one like I am you actually have to go into the art section under cadena or illium and ACTUALLY download the art. There is a big blue button that says "Get the art here". Click it, it'll download to a zip, and you should get the complete for it. That was a stupid idea on Nexon's part... but that's what I did to fix it. Why it's not a "SHARE TO GET CREDIT" thing, I do not know. So lame -.-

    i did both options, Donloaded the art, and shared the page!!....

    but im still facing the same problem

    i can also see that u are missing to do a task as it show you at the upper line 14/15,
    but for me its sayinf for me that i completed the 15 tasks... but att he reciveing gifts.. its not giving me the chance to get the gift ingame...

    any clue
  • d4rksaviord4rksavior
    Reactions: 700
    Posts: 6
    Member
    edited November 2017
    i cant get any gifts im sharing but not getting any of it?
    whats is going on?
  • d4rksaviord4rksavior
    Reactions: 700
    Posts: 6
    Member
    edited November 2017
    gifts still remains 2/15
  • d4rksaviord4rksavior
    Reactions: 700
    Posts: 6
    Member
    edited November 2017
    needs to be fixed pls