[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Check out the v.256 - The Dark Ride: Limbo Patch Notes here!
If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

Email no longer exisits - Can't reactivate acc!

BubbleTBubbleT
Reactions: 1,120
Posts: 8
Member
edited June 2018 in Tech Support
Hi. My bishop account can't be accessed anymore since it requires to be reactivated. Just used it the other day.

My email doesn't exist anymore since Microsoft deletes inactive emails and also the option to create "live.com.au" emails.

So I am now stuck with no way to reactivate this account. Please help.

Character: Promuleskilz
class: Bishop
LVL: 210
World: Elnido
Problem: Cannot reactivate account due to no email existence.


Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited June 2018
    Contact Customer Support (http://support-maplestory.nexon.net).
    They can change the account email for you.
  • BubbleTBubbleT
    Reactions: 1,120
    Posts: 8
    Member
    edited June 2018
    AKradian wrote: »
    Contact Customer Support (http://support-maplestory.nexon.net).
    They can change the account email for you.

    How do I submit a request/contact customer support when I can't sign in?
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited June 2018
    Create a new Nexon account and use that to contact support and tell them you're requesting help for your old account.
    Don't worry, they get quite a few requests like that and they have a procedure for verifying that you are indeed the owner of the account you're trying to change the email for.