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Ark White Screen Crash DURING First Boss Battle

SeraliSerali
Reactions: 100
Posts: 2
Member
edited July 2018 in Bug Reporting
I had a white screen during something (can't remember what) just before getting to the first boss Albaire, but restarting fixed it. Now, I can't continue any further, I get a white screen within seconds of starting the battle with the first boss Albaire, making it impossible to continue Arks quests. I tried restarting, uninstalling and reinstalling, repair launcher, FULL shutdown, I tried just about everything.

EDIT: pressing ESC worked, it skipped past the scene.

Comments

  • pandabunniespandabunnies
    Reactions: 1,955
    Posts: 344
    Member
    edited July 2018
    Try pressing esc during the white screen. Worked for me.
    Matttan
  • SeraliSerali
    Reactions: 100
    Posts: 2
    Member
    edited July 2018
    pandabunnies wrote: »
    Try pressing esc during the white screen. Worked for me.

    ah it worked! thank you
  • xCoraxCora
    Reactions: 1,000
    Posts: 43
    Member
    edited August 2018
    Bug type: crash
    Brief bug summary: when you fight against his old friend. right before the video sequenze starts you gonna get a white screen and than a crash.

    More details: after the crash the quest+ the fight resetts which makes it impossible for ark to continue their questline
    and without that questline they cannot train outside the beginning town (exp restriction kinda like zero)

    Steps to reproduce: start the fight and attack him until the video is suppose to play

    Character name:xNoirx

    Character level:31

    Character job: Ark

    World name: Reboot eu

    Date and time of the incident: 22.08.2018 21:10
  • ArnRakArnRak
    Reactions: 300
    Posts: 2
    Member
    edited August 2018
    The game crashes and a white screen pops up whenever I go against Albaire.

    Character Name/Level: ArnRak/31

    Server: Bera
  • MatttanMatttan
    Reactions: 1,000
    Posts: 5
    Member
    edited August 2018
    Same here.

    Character Name: lkea

    Server: Reboot

    Edit: Fixed it by hitting the escape button
  • MatttanMatttan
    Reactions: 1,000
    Posts: 5
    Member
    edited August 2018
    pandabunnies wrote: »
    Try pressing esc during the white screen. Worked for me.

    Thanks! It worked
  • MatttanMatttan
    Reactions: 1,000
    Posts: 5
    Member
    edited August 2018
    Try pressing esc
  • scholar624scholar624
    Reactions: 3,315
    Posts: 314
    Member
    edited August 2018
    Hiya! I passed along everyone's reports with the game crashing right before Ark's cutscene.

    For the time, pressing the ESC key will let you skip the animation and continue on along your journey. If you are interested in seeing the full animation you missed, here is a link to the video:
  • ArnRakArnRak
    Reactions: 300
    Posts: 2
    Member
    edited August 2018
    OMG! thx for the tip
  • bumbertyrbumbertyr
    Reactions: 6,610
    Posts: 1,167
    Nexon
    edited August 2018
    Heyo,

    The issue with the animated cutscenes are being looked into, Thanks for the reports everyone!