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[Reboot] My Hair Disappeared

LilipeaLilipea
Reactions: 300
Posts: 2
Member
edited August 2018 in Bug Reporting
Bug type: Cash Items

Brief bug summary:
My character had the Yellow Filling hair from the Royal Hair Coupon selection, but when I logged on this evening, I noticed on the character selection screen that he was bald. And on logging in, rather than my selected hair, he now has a Black Toben. I never changed the style, nor did I dye my hair. I did not save the Yellow Filling hair as I was very satisfied with it and my Beauty Salon slots were full. All my other hairstyles are still saved, and my face has not changed.It took me a lot of tries and money to get the Filling hair and I am in a bit of a panic.

More details:
I was AFK for a considerable amount of time in the First Maple Tree discovery map and then took a few hours break off line prior to logging in.

Character name: Lilipea
Character level: 142
Character job: Mercedes
World name: Reboot EU
Date and time of the incident: 8:25 PM Central Standard Time

Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited August 2018
    Thank you for reporting this. It has been forwarded.
    Lilipea
  • TaviusTavius
    Reactions: 100
    Post: 1
    Member
    edited August 2018
    I am having the same issue, logged in today, my hair used to be Black Tristan and now its Black Toben, it seems to also be causing runtime errors whenever I enter Cash Shop

    Character name: DrTavius
    Character Level: 165
    Character Job: Night Lord
    World Name: Reboot EU
    Data and Time of the incident: 11:45 Cest
  • AlfuhWulfAlfuhWulf
    Reactions: 900
    Posts: 5
    Member, Private Tester
    edited November 2018
    This happened to me just now. I had the Dracula hair on my character. On character select, I was bald. Upon logging in, I had toben hair.

    Character name: CovertWulf
    Character Level: 250
    Character Job: Night Lord
    World Name: Broa
    Data and Time of the incident: 7:00 AM PST
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited November 2018
    AlfuhWulf wrote: »
    This happened to me just now. I had the Dracula hair on my character. On character select, I was bald. Upon logging in, I had toben hair.

    Character name: CovertWulf
    Character Level: 250
    Character Job: Night Lord
    World Name: Broa
    Data and Time of the incident: 7:00 AM PST

    Please contact Customer Support at http://support-maplestory.nexon.net
  • TotallyBrokenTotallyBroken
    Reactions: 720
    Posts: 19
    Member
    edited December 2018
    Had this happen just today, from colored Unkempt hair to Black Toben. I'll contact customer support to hopefully get it fixed, but I imagine folks would be happy if this got fixed soon.

    Character name: MikeSwordGuy
    Character level: 220
    Character job: Hero
    World name: Reboot
    Date of incident: December 1, 2018