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  • This is Sr. GM Kryndax of Nexon Player Support speaking once more. The access restriction currently affecting this account was put in place after activity similar to that found on confirmed MapleStory hacker accounts was detected on it. H…
  • QQNinjato wrote: » Apocalyptian wrote: » My husband just logged into my account and it's not banned anymore. My God I'm finding myself crying tears of joy! Thank you to all of you for your help, your support, and all of your efforts to make thi…
  • My ban was just lifted! I can get in again! Thank you so much @ Ghiblee for addressing this with us. I am SO happy I didn't lose my 15 year old account!!!!
  • Ghiblee wrote: » Hi Maplers, We are aware of the recent false ban reports in the Community and are investigating the issue. We temporarily disabled banning accounts with this criteria and will continue to monitor during the investigation. If yo…
  • I was falsely banned and I submitted a ticket (on 6/21.) They responded and said the issue was taken care of and it would be permanent. Does this mean my ticket is closed? Should I submit another? I don't want to get banned from customer support. …
  • chaoscauser wrote: » So my first ticket from a regular GM has done nothing, i asked for a senior GM and then i just received another copy and paste answer.. they don't even investigate. This is the response I got too. I submitted my ticket arou…
  • Just got the same "third party illegal programs" messages you all are getting. I played Maplestory yesterday and that was the first time I've played in a year. Being such a casual player and having no characters over level 210, I dont see how they …
  • Hi, I just thought I would add myself to this list. I am an extremely casual player (it took me like 3 years to get to level 210 on one character.) I logged on yesterday for the first time in over a year. I know this because I got a new computer i…
  • This event hall lag is unacceptable. This has been going on for months and months and it seems like the more events Nexon has and the more complaints they get about this issue, the more event NPCs get put INTO the event hall, despite never having b…
  • I started having the problem today that not even Pollo missions will work anymore. I've done a bunch of Pollo today and none of them registered for the Haste event....in less than an hour it's going to reset and I'll have to start all over
  • I also did not get a Tuesday box (NA Grazed player). I was able to get Monday's box yesterday, but not Tuesday's.