OneLetter

[UPDATE] Reboot servers are online as well. Thank you for your patience.

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[UPDATE - 12:30 AM PST - Dec 2nd]

Thank you all for your ongoing patience as we try to secure stable service for all Maplers. Reboot is still down at the moment and we are working on it, but all the other servers are up at this time.

With this maintenance we have created more room in our servers to accommodate even more players, and have fixed the Kanna disconnect issue that occurred with the Limitless patch.

We sincerely apologize for the frequent disruption in your gameplay and would like to offer the following compensation gift for this latest maintenance.
- 70 V Coins
- 1 Miracle Circulator
- 2 of 3x EXP Coupons (15-mins)
- 24 hour Cash Shop item extension

We will update you when Reboot is online once again.

While we wait for maintenance to complete, it's time to really find out your true branch!

Take the quiz here >> http://woobox.com/a389ya

[UPDATE - 9:05 PM]

Please note that the team is continuing to work on the servers at this time, however they do not have a specific ETA at this time as to when service will resume. I'll update you all once more info is available, similar to this morning.

While we all wait, we've launched a new Personality Quiz to find out which branch you should really main. Try it out right here >> http://woobox.com/a389ya

Thank you all for your unwavering support for MapleStory and our V: Limitless update! Our servers are currently unable to bear the load of everyone logging in to the game, which is causing lag and disconnection issues. But we are going to beef up our servers to stabilize your playing environment and will be performing an unscheduled minor patch on Thursday, December 1, 2016 at 5:00 PM PST (8:00 PM EST / 2:00 AM CET / 12:00 PM AEDT). We anticipate the maintenance to last approximately 4 hours, concluding around 9:00 PM PST (12:00 AM EST / 6:00 AM CET / 4:00 PM AEDT). We hope that this maintenance will resolve the connection issues so that everyone can enjoy the new update!

Thank you for bearing with us for the past couple days. We appreciate your support and your patience!

Time:

Thursday, December 1, 2016
- PST: 5:00 PM – 9:00 PM
- EST: 8:00 PM – 12:00 AM (Dec. 2)
- CET: 2:00 AM - 6:00 AM (Dec. 2)
- AEDT: 12:00 PM - 4:00 PM (Dec. 2)

What will be unavailable:

All MapleStory game servers.

Changes and Updates:

- MapleStory will be updated to v.178.3.0.
- Backend fixes will be applied to address the recent instability issues.

Hello all,

Please read the following notes regarding compensation. Also on our website at http://maplestory.nexon.net/news/19380/complete-important-message-unscheduled-downtime-11-30

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Thank you all for being incredibly patient as our team has been working on this Unscheduled Maintenance for MapleStory. We fully understand how excited all of you are to play MapleStory, and we want to provide you all with an update that contains as much detailed information we can share at this point with regard to current progress, and some future timings.

We wanted to go into more detail regarding what issues caused this Unscheduled Maintenance, along with compensation details for each issue.

Issue 1: Item Stats

Issue: Items claimed from Frederick before the Unscheduled Maintenance that had enhancements such as Star Force, Potential, etc have had some of these enhancements removed. A couple hundred Maplers were affected by this issue.

Fix: As of the end of maintenance, this issue will be fixed, but the affected Maplers will be temporarily blocked from the game until tomorrow so that we can properly restore their items. The exact time for completion is not yet available for this.

Compensation: These affected Maplers will be given:
- Six 1-hour 2x EXP Coupons (7 day)
- Six 1-hour 2x Drop Coupons (7 day)
- Two Red Cubes (7 day)
- One 7-day Hired Merchant (Mushroom House Elf)

Issue 2: Critical Damage

Issue: Players who equipped items that contained Critical Damage stats and Nebulites, were able to do billions of damage.

Fix: We will be disabling Critical Damage obtained from Nebulites until the planned patch / maintenance on December 15th

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Issue 3: Character Creation Issues

Issue: Some Maplers were unable to create new characters after today’s patch.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: None for this particular issue.

Issue 4: Play V Reward Event Timer

Issue: The Play V Rewards Event Timer was not functioning correctly, thus not allowing Maplers to advance beyond the first 30 min. reward.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

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Based on the issues above, we felt it was necessary to take the game down and correct those issues, and as mentioned, we do plan to provide compensation to all Maplers.

Compensation for All Maplers:

- The Play V Event will be extended by 4 days with the December 15th Maintenance.
- All Maplers will receive 30 V Coins
- Cash Shop items will receive a 48-hour extension.
- Any Maple Reward points that expired on November 30th has been extended to December 31st.
- In addition to the planned weekend 2x EXP and Drop event, we’re going to start it early across Thursday and Friday. The times will be:

Thursday, December 1, 2016
- PST: 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 2)
- AEDT: 5:00 AM – 8:00 AM (Dec. 2) & 1:00 PM – 4:00 PM (Dec. 2)

Friday, December 2, 2016
- PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 3)
- AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (Dec. 3) & 1:00 PM – 4:00 PM (Dec. 3)


Thank you all again for your patience and understanding while we corrected these issues.