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I understand that duping items is against the game rules, but at this time there is no possible way of distinguishing duped items from items that are made legitimately. With a large sum of players spending their hard earned mesos on items to allow them to get stronger, taking these items away and not providing any form of compensation isn't a very fair way of doing things. I fully support punishing people who exploit and dupe items, however this is punishing people who had no way of knowing that their items were duped. Please take this into consideration because this is something that is effecting a large group of people and I hope that you can find a fair way of handling the situation for all players.
Ahoy! I've forwarded this concern to our CS team, but here's what I've gathered.
Players who purchased the weapons were not permabanned. Accounts that had a hand in creating the weapons were banned.
Our team made sure to only delete the weapon from those who purchased the weapons and not ban their account.
I cannot investigate how true these claims are:
CindereIIa wrote: »has caused them to lose their account permanently.
The reason for their permanent ban was due to "participation of exploits".
Our valued players were accused of terminating ToS, although they had no idea that they had made purchased of an item that was made illegally.
However, a permanent ban was not the proper protocol for dealing with players who purchased the weapons.
Please have the players submit a ticket to our Customer Support team for further investigation.
Thank you!
