For context, I am speaking as a returning player who has saved up all their mesos for the failed DMT as well as the second failed DMT.
After saving 5bil for the first DMT, I entered on the first time slot and entered the cash shop, which proceeded to disconnect me and I wasn't able to cube.
During the second time slot, I could only cube once per ten minutes. I spammed additional cubes in the hopes of them going through; I lost mesos and ineffective cubes as well. I eventually resulted to changing channels after every successful cube; this was a ridiculous user experience.
I resorted to saving up my cubes as I believed Nexon would compensate us with a second DMT, which we ended up getting.
The Maple Memo stated that they had "code optimized" and had looked into the problem deeply.
We got the second DMT. It was better alright - you could cube once every 7 minutes now. Is this what I expect when I'm playing a game?
Cancelled after the first time slot as the team realized they messed up.
Now I'm sitting with months of prudence and forethought wasted, of saving wasted, essentially because Nexon could not deliver an event twice.
I was optimistic after the Memo came out on adequate compensation. Fellow players assured me I could not expect much. We got the second DMT. It was insultingly awful.
I held out hope for adequate compensation. Surely Nexon would listen to the torrents of complains on the forum and discord? People were expecting legendary scrolls. After all, gaining unique during a stable DMT averaged about per say 7 cubes? That's the equivalent of farming ursus 3 times on a single day - a total of 10 minutes.
Instead, I log on today and read this "compensation note" by "the maplestory team" by ColonelPanic. It mentions "they took the potential for server disruptions". That "you could not make the necessary improvements on such short notice", that "you apologize". All these words are meaningless when you consider the compensation. You messed up once, promised a stable "second event", and messed up again. Rewarding us with inadequate, insultingly out-of-touch, bad compensation is a slap in the face to all players who have supported the company!
This event has made me realize how naive I was. Surely these people who talk negatively about Nexon are teenagers who criticize in an attempt to look cool? Wrong. It's because they've given up on the company. They've seen how Nexon doesn't listen about the players' problems. It's responses like these, filled with attempts at casting away blame and absolving all responsibilities that show what kind of "team" the Nexon folk are. Please consider changing this "compensation".
It's the right thing to do, and your playerbase will commend you for it. Unique potentials mean nothing for players. Possible avenues of compensation could be 24 hour DMTs next weekend, or several legendary scrolls. An additional cube sale. All these ideas would be better than 2 unique potentials and a bunch of useless buffs that could be obtained in a day of any off-the-mill event.
After this compensation and the awful familiar revamp, the community's perception of Nexon will be at an all-time low. You can lift it. Please. It's the right way forward. For other members, please post your thoughts. Your voices need to be heard and this forum is the best avenue to do so.
I think that Sephie and although the tone is more critical than I'd like - detex, really hit the nail on the head here. I really appreciate the updates and apologies by Ghiblee, especially in regards to further compensation and awareness of the issue. However, I think that the cynicism and disappointment by the community has really reached a new high, further since because we all hoped that the team had investigated the issue thoroughly and instigated the proper measures. There have been sarcastic posts and memes on reddit and discord about how this second DMT session would be like the first, but I along with many others had faith in the team and was optimistic that things would turn out better. I do think that there was a small improvement, but there was still the noticeable lag, and the constant changing of channels that had to be done to cube; albeit once every 10 minutes. So I am here to express my disappointment with the event, but also to support and encourage the team to maybe take a step back, and reflect on the best way to move forward. Some have suggested a DMT buff that could be given out to players, although I believe this would be hard to do, considering that development changes are made by Nexon KR, and that there are budgets that are put in place that make it very unrealistic to allocate more resources for an event that causes problems every several months.
I don't really know how Nexon HQ operates, but I really hope that our voices can be carried towards the team, and that compensations can be made to the people. My hope is that, hopefully, a measure is taken that really makes the community feel listened to.
I believe the 1 hour increments are so that people feel the fear of missing out (FOMO), so it incentivizes people to cube (during normal servers). The problem lies in the disproportionate amount of people playing Reboot and the amount of people sending requests to maplestory's cubing server, I feel like it's akin to a DDOS attack and that the servers aren't capable of handling all of these responses. I doubt that Nexon will allocate more resources for an event that happens every few months though. They have a budget, but I'm still incredibly disappointed.