lots of players already did documents and report it to customer support but the issue didn't gets solved... and left it just like that... I'm not trying to be rude, we as players want the issue to be solved as soon as possible and also we as players want the voice to be heard! that's all we want.if only they remove the *no naming and shaming* rule in the coc right now... we can't do anything about it... report button ingame is broken, customer support is useless.
Removing the naming and shaming rule wouldn't solve the issue i terms of reporting hackers. Part of the reason why the rule exists is to ensure Maplers are reporting hackers to the correct channels. If a Mapler were to report a hacker on the forums with their name, we wouldn't be able to follow up with any actions on the report.
As mentioned in this thread already, it's best to document the hacker and create a report to customer support.