On 7/1/2020 at 1:20 am est, I was permanently banned for "3rd party software/hacking" while I was doing my daily chaos horntail run on my lv 201 Kanna. I already submitted 2 tickets, one of which was reviewed by a senior GM and was dismissed and the second by a regular GM saying that the ticket will be dismissed as another GM already investigated the issue. My ban was not lifted. Note that I was banned after this announcement was made meaning that OP's post saying that they have disabled false bans is not true. The fact that the issue hasn't been resolved yet and the fact that because I'm unable to log in, I'm now ineligible to get the final reward from maple relay (started playing when Adele released), is incredibly frustrating.
