With best intentions.. It's probably not a good idea to inform your players that you are aware of the issue with no follow up action. If you don't have resolution in place, don't comment until you can give the players some comfort knowing something will be done to make up for this. Especially, when you have a pissed off community due to event failure on one of your biggest most popular event. Everyone worked so hard anticipating and saving up for this event. You are only causing more complains giving yourself more headaches and making us feel like you either don't care or is planning to brush off the matter. I've been playing MS1 since it first came out and have yet to see a dmt fail to this extent.
Below are some of the issues I've personally experienced during this event:
-DC from game and unable to log back on due to severs being full. Each failed attempt to log on equals game crash. Took over 30 minutes to finally get on.
-Excessive lag to cubing. Takes 5 to 20 minutes for black or red cubes to register that it was used. Had to change channel to refresh cubes that was used.
-Unable to change channels or leave map. However, was able to use occult cubes with no lag.
-When re-logged, sunny sunday advertisement would be stuck on screen preventing you from further action on the game. Realized this was due to cubing screen hidden behind the sunny sunday advertisement and you have to drag the confirmation box from behind to dismiss it before being able to complete further action in game.
-Of the 180 cubes, I only managed to use 14 cubes within the 2 hours of DMT I attempted to participate in.
Please consider compensating the MS players that participated in this event with another DMT and make up cubes and not something like a bebe box as it was a huge disappointment. I can't even imagine how upset players from regular severs are since they actually paid for the cubes with real money. I would hate to see MS1 fall apart like MS2.
Thank you for reviewing this feedback and looking forward to a resolution.