I know it's the GMS discord but we have a few people from outside of the service area. You could add a NON-GMS role or something for them. Not really needed just a nice thing to do.
Remember that whole transparency thing that was talked about? It would be great to know what things are being worked on and a very rough estimate of how far away they are.
Something being worked on is not a guarantee that it will be added. Things change don't be shy to share with the players it is only a good thing.
I just wanted to drop a suggestion here that I have heard from other players. Note: I am lucky enough to have a hair/face I am happy to use forever so I'm not really involved in the fight for better vip hairs/faces.
Perhaps it is time to retire some very old royals that keep coming back? By retire I don't mean make them no longer obtainable either. The idea would be to push royals that are long past their day down to VIP status. This might help players feel less frustrated by seeing the same hairs/faces time and time again.
Bolded the point that is the complaint I've heard from several.