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  • [Unscheduled Maintenance] Nov. 30, 2016

    people behind the scenes to be able to do this for us to play not only that the nexon team are fixing many bugs which showed up after maintance finished. Smh some people don't appreciate how hard these teams work. They might not of had any sleep yet :( people should be praising not bad mouthing them.
    Come on guys, its a game. i may get bad comments about this, but guys, think of it as this way, appreciate that they are trying to fix the bugs NOW rather then taking the server down unexpectedly....yes its been hours and hours and hours, but instead of bad mouthing nexon, appreciate instead, for what THEY are doing. They may of not had sleep, or proper food etc, but least they're trying? maybe shift work to figure everything out. come on guys, its a game, appreciate what they are doing for us. I mean how would you like it if, you had to sit at a computer to fix bugs, fix things for people who are BAD MOUTHING wanting to go on the game? How would you feel? Hurt? upset? want to give up?

    P.S: throw stuff at me, idc, but i say, is fair.
    P.S.S: think of all the leveling you could be doing ONCE the game is up, think of it that way, enjoy the game once its up!
    That's a very positive way to look at it. But I'd like to point out a few things. The first is that with this being a game that is available 24 hours a day, it is likely that they have staff available 24 hours a day, perhaps even working remotely from different time zones. Rather than the daytime staff losing sleep over this, it's more likely that it just falls on the people who would already have been working anyway.

    I'm sure that they are working hard to fix the bugs, and players do appreciate that. But it is important to keep in mind that this is their job, for which they get paid (presumably very well), so there's no need to feel sorry for them. Obviously, the game wasn't ready yet when it came back on, and they are now fulfilling their responsibilities by attempting to correct the mistakes. They get paid for doing this by Nexon, and Nexon gets paid by us, so it is in everyone's best interest to for them to get the issues resolved quickly; they aren't doing it simply out of the kindness of their hearts. As far as their personal feelings about the comments in the discussion forum, hopefully, it doesn't bother them too much, but it's also probably safe to assume that they are busy working to get the game up right now rather than browsing the comments.

    With that said, accidents do happen. My only complaint is that problems seem to occur in MapleStory at a higher than reasonable rate, and often go unaddressed for long periods of time. But it's certainly not the end of the world that the game is not up yet, and in this case, it does at least seem as though Nexon has prepared adequate compensation for players to make up for the down time.

  • [Unscheduled Maintenance] Nov. 30, 2016

    I'm going to go out on a limb and assume that problems with the game code are probably caused by the coders...
    Usually this is the case, but I'll recommend visiting The Daily WTF as sometimes it's caused by the managers imposing idiotic requirements on the coders.
    That's a valid point. Still, going back to the original point, which was that these problems exist because Nexon, as a company, allows them to, I stand by my statement that players have a right to complain if this type of thing happens as frequently as it does.

  • [Unscheduled Maintenance] Nov. 30, 2016

    to keep going with this off the wall metaphor, yeah sure. a chef undercooks your food, you're rightfully pissed. but if a fire starts in the building that's unrelated to the cooking, are you automatically allowed to be pissed at the cooks? nah. because even if the fire started in the kitchen, and someone might have caused it by not being careful, they're not firefighters! they do what they can, and when something happens, all they can do is contain the problem and fix it. this is a HIGHER UP problem, not a bottom-level staff issue.
    chill, my dude
    Yes, but if they have a fire in the kitchen - caused by carelessness - every time they try to cook a meal, and furthermore, many of the dishes come out of the kitchen with random embers stuck in them (a.k.a bugs that never get fixed), then you might not blame the cooks but you'll certainly blame the management. Because that is no way to run a restaurant.
    well yeah! all in all, it comes down to how management runs a restaurant, and TRAINS their staff. it's not always just going to be the cooks fault; if management doesn't tell the cooks how to deal with the aftermath of the fire, all they can really do is try their best
    My point was that Nexon is failing as a company with regard to quality control. The specific department(s) responsible for the failure are irrelevant. The coders are obviously not perfect, neither is the management for allowing these types of mistakes to make it into the game repeatedly. If you read back over my original post, note my proposed solution: hire more competent coders. This is something that would fall under management responsibilities. There is no point debating which employee/department is at fault here because the main point remains the same - Nexon as a company consistently allows bugs to make their way into the game, creating a negative user experience.
  • [Unscheduled Maintenance] Nov. 30, 2016

    I find it utterly adorable how there's so many people complaining and whining. As well as calling the Nexon staff incompetent and unable to do their jobs correctly.

    I'm just gonna call it out as it is. For all those ragers and QQ'ers.... just shut the heck up. Honestly. Y'all are speaking as if 95% of you are the next upcoming programming gods. Well here's the reality for you guys: Unless you guys can do their jobs 100x better than they can with the spoonful of knowledge you THINK you have, it'd be best to withhold your rude and demeaning comments. If you think you're all that and can do it, by all means, send your resume and list of valid backgrounds over to Nexon's office and the decent and respectful players will be waiting patiently for your grandiose acceptance email.

    Nexon said from they beginning that this maint can be subject to varying times and duration's due to the size of the patch and all the contents. It's not like this is the first expansion we've had to wait a plethora of time for. Any maple veteran here will be the first to take a step back and just let Nexon do it's thing.
    You're absolutely right. I may not be able to run laps around Nexon's coding staff. On the other hand, I also don't receive a paycheck from them every two weeks. Nexon's staff has an expectation of being able to do their job competently. I do not. If I did, I would work for Nexon. If you go to a fancy restaurant and the chef undercooks your duck l'orange, you're going to complain, right? Even though you may not personally be able to masterfully cook the dish yourself, you're not cooking it yourself; you're paying someone else to do it, and as such, you expect them to get it right. After all, they do this for a living and are getting paid for it, so they have the expectation of competency. Someone, somewhere, hired them to do the job based on an assumption of a certain level of skill. So yes, customers have every right to complain when any company (Nexon included) displays a consistent lack of competence, whether said customers could personally do better or not. I'm sure it's a difficult job. The easy solution would be to hire programmers who are skilled enough to do it properly and pay more to accomplish this goal if necessary. (It's not like Nexon isn't making enough money.) Their staff has chosen this career path, if they're not up to the task, perhaps they should choose another one. It's one thing to have a few occasional glitches with updates, it's another to have a bug-riddled game that introduces new errors with nearly every patch. The latter should not simply be brushed off as acceptable and is an issue that any customer-focused company would address.

    With that said, that doesn't mean that players can't cut the company a bit of slack. This is a big update with a lot of significant changes, and Nexon has not only addressed, but also adequately compensated players for the inconvenience while they do their best to resolve the issues and get the game back online. I believe that the frustration most players are expressing is based on a long track record of flawed updates followed by unscheduled maintenance periods, rather than this single incident in itself. No company is perfect, but it's okay to hold them to a higher standard when they make as many blunders as Nexon does.