[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Closed

Ahoys from CM Arwoo~

Comments

  • PrizkillaPrizkilla
    Reactions: 550
    Posts: 30
    Member
    edited March 9
    I just want nexon to make higher level PQs and upgrade the servers. T_T


    Also bring back Guild PQ D:
  • chaoscauserchaoscauser
    Reactions: 3,595
    Posts: 519
    Member, Private Tester
    edited March 10
    Arwoo wrote: »
    I will be placing my response above the quotes due to the formatting of our dev posts on the front page.

    Addressing all the standing issues is top priority on my list.
    Outside of addressing these issues, I have plans to bring more contests and events both on the forums and in-game.

    MapleStory's fashion community is still very huge so I'd also like to revamp our official Tumblr page and keep it focused on styles, player interviews, and perhaps the latest hot topics in-game. While Facebook and Twitter are mostly used for keeping players updated with what's new, I'd like Tumblr to be more about what's going on in the game and the community.

    For livestreams I have plans to start a series of "Teach me how to..." and spotlight members in the community to highlight pros and cons of classes they're experts with. I had a hard time trying to find recent day guides so I hope this would be helpful for returning payers when it comes to selecting a class.

    This is just a small sample of ideas that I'm planning of course!
    While I can't promise they'll all make it through, I have many more ideas for the future.
    However, since you just got into the hot seat this will be my question. What are the first few things (that you can say) you're planning to do as a Community Manager for MapleStory?

    We're currently in discussions ni regards to the Reboot EU server.
    I will keep you guys informed when I have further updates on this topic.
    Emil wrote: »
    Question for the stream:
    Now that the Lagg issue have been fixed is a eu reboot server being discussed once again?

    +1. Would be great to get some info that isn't as vague as it has been up until now. I think the people in NA reboot would really enjoy having less stress on their reboot server.

    I am planning a forum restructure for next week. A number of the sections on these forums aren't used much at all and I'd like to introduce some new sections as well.
    Cleaning up these forums is absolutely on the high end of my priority list!
    Okhura wrote: »
    Now I have a little more time.

    Are there any planned changes for the forums? I think the bug section needs a bit of a rework because its a bit of a mess along with the Maple Classifieds.

    We will have an update on the status of the VVorld Record event along with the rewards next week unless something comes up.
    Apologies on the very long delay for this particular event!

    ShyAlly wrote: »
    Welcome ^^ Good luck :P

    For an AMA question -- Any update on VVorld Event rewards? It's a little bit concerning how long it takes to distribute event rewards.

    I played both Melee and Brawl (I know exactly why you didn't list Brawl ahahaha!) I mained Marth in Melee, SNake/Lucario in Brawl, and Corrin in S4.
    Real question... Melee or Sm4sh? and who do you main?


    ^^^^^ I have a Wii U. Looks like my face is safe from your foot!
    Aggraphine wrote: »
    Who do you main in smash? Got smash4? Wii U or 3DS?

    If 3DS, I will kick your face in.

    With the direct launch being removed announcement I've seen many of the concerns over this decision.

    However, I can assure you that because we're moving to a more centralized method of launching MapleStory, that we will be making huge improvements to the launcher. Not just the launcher, but the patching system as well since many players have made reports that the game forces the client to be patched on numerous occasions.

    Despite this, if players are still unable to access the game, please let our CS team know and they'll do everything within their power to make sure you're able to get back into the game.
    AKradian wrote: »
    Most urgent issue I would like you to get to work on:
    The impending removal of direct launch.

    This is going to be an unmitigated disaster. It's two weeks away and the Nexon Launcher is far from stable, and lacks some basic functionality (like telling the user they can't log in because they're banned).

    Please do whatever is in your power to keep GameLauncher.exe around at least until Nexon Launcher has all its functionality and reliability.

    Existing threads on this topic:
    http://forums.maplestory.nexon.net/discussion/10556/upcoming-forced-usage-of-nexon-launcher-annoyance
    http://forums.maplestory.nexon.net/discussion/10805/now-that-we-know-nexon-doesn-t-use-nexon-launcher/p1

    I will have many contests! As a huge fan of creativity, I will be sure to put this community's creativity to the test!
    Are u going to have contests like the st Patrick's day poetry contest and also have a twitch section ?

    I don't think Nexon understands that no matter what having an extra piece of software will make the game run worse no matter what..... which is why WE DON'T WANT TO USE IT. Improve the game launcher not Nexon launcher. If it isn't broken don't fix it comes to mind.
  • GoldAdventurerGoldAdventurer
    Reactions: 1,505
    Posts: 97
    Member, Private Tester
    edited March 10
    Hello CM Arwoo!
    First of all, it's nice to meet you and I'm happy you are joining as the CM! I wish you good luck!

    During recent months, the game included a lot crash issues on logging in to the game/changing channels.
    I'm glad to annouce that finally for the first time since v1.83 (current) update, the main crash/disconnection issue was fully resolved!!
    This is the greatest fix done after a long period of time of crashes!
    I have two different PCs and the game no longer crashes while playing in EACH of them!

    I have read about the decision to to end the Direct Launch support.
    As a player who prefers to use it (and it works great now, even with no crash issues),
    a worrying things regarding the discontinuing of this feature is that it will be harder for player to switch between regions/accounts for those who own more than one account to play or who wish to switch between regions (from Europe to North America or vice versa) without the need to restart the game client for each switching.
    For more information regarding my concerns, please look at this discussion: Switching between accounts and regions easily.

    Here is a request to better the filter chat system so that the text's writer will receive the the filtered result: A better Maple: Filter chat for the text's writer.

    Another request and wish that I prefered which was included in Europe MapleStory by Nexon Europe is Return to Chracater Selection Screen, which it brings the player to the character selection screen immediately using the same world and channel used before the switching request. It's actually a request to improve the Change Character button's functionality.
    More details regarding this can be found here: Original Maple Europe contents and features.
    635349790245722607.png
    For those who is not familier with this feature - it's a button in the menu above the Quit button which enables to skip the login screen/world selection screen and it moves instantly into the character selection screen using the last same world and channel you used to be logged in with your character, greatly useful for switching between different characters quickly and smoothly/relogging in quickly.

    Special thank you for your contribution to the game and community!
    chaoscauser
  • forumsareannoyingforumsareannoying
    Reactions: 2,735
    Posts: 337
    Member
    edited March 10
    @Arwoo
    I have a great suggestion to help you out! Why don't you start a mega thread and sticky it to the top of the appropriate forum sub-section. Seperate them by questions, suggestions, and issues. And then seperate each one by their current status. Like which things have been answered/resolved/approved, what's pending, and what gets rejected.

    And you can update the thread on a weekly, bi-weekly or even monthly basis. Trust me when I say this, forumers are unforgiving when it comes to introducing something and then never following-up. What we want more than anything is good communication and reasonable transparency. So far your words have provided me with hope for this game.
  • AlexFAlexF
    Reactions: 6,400
    Posts: 1,524
    Volunteer Forum Moderator
    edited March 10
    Hello Again, I have a secondary question:

    Why did we get secondary notifications in the chat box when people sign in? I (I think everyone) finds this to be annoying and rather poorly implemented. Not only does it give you multiple notifications (Ex: Guild + Friend) but it's just not necessary. Was this just a bug?

    Secondly, when we loot honor, it just clutters the all chat tab. Shouldn't this honor go into the battle tab? I can barely follow my guild when they ask me questions. Its just intrusive.
  • AKradianAKradian
    Reactions: 27,855
    Posts: 3,917
    Member, Private Tester
    edited March 10
    Hello Again, I have a secondary question:

    Why did we get secondary notifications in the chat box when people sign in? I (I think everyone) finds this to be annoying and rather poorly implemented. Not only does it give you multiple notifications (Ex: Guild + Friend) but it's just not necessary. Was this just a bug?

    Secondly, when we loot honor, it just clutters the all chat tab. Shouldn't this honor go into the battle tab? I can barely follow my guild when they ask me questions. Its just intrusive.

    I agree with you regarding the Honor exp. It definitely belongs in the Combat tab.

    But I disagree about the login notifications. I find them useful, because I like being able to scroll up when I return from AFK and see who I missed.
    Perhaps we should be allowed to toggle whether we want to see these or not.
    chaoscauser
  • forumsareannoyingforumsareannoying
    Reactions: 2,735
    Posts: 337
    Member
    edited March 10
    AKradian wrote: »
    Hello Again, I have a secondary question:

    Why did we get secondary notifications in the chat box when people sign in? I (I think everyone) finds this to be annoying and rather poorly implemented. Not only does it give you multiple notifications (Ex: Guild + Friend) but it's just not necessary. Was this just a bug?

    Secondly, when we loot honor, it just clutters the all chat tab. Shouldn't this honor go into the battle tab? I can barely follow my guild when they ask me questions. Its just intrusive.

    I agree with you regarding the Honor exp. It definitely belongs in the Combat tab.

    But I disagree about the login notifications. I find them useful, because I like being able to scroll up when I return from AFK and see who I missed.
    Perhaps we should be allowed to toggle whether we want to see these or not.

    It should definitely have the option to be allowed to toggle on/off. When I go afk and return, my entire screen is filled with [character] has logged in. It's a good thing that we can save more conversations on our chatbox than previously BUT it's still glitched for me sometimes when I scroll up. The honor exp is and has been annoying af for quite some time now.
  • MakazeKibaMakazeKiba
    Reactions: 1,685
    Posts: 217
    Member
    edited March 10
    Well, looks like we got a new sheriff in town.

    Pleasure to meet ya, Arwoo.

    Most folks already hit most of the more critical nails on the head, but I was wondering about revisions (more like additions) to the RP shop.

    Namely, the addition of a monthly allotment of RP store bonus potential cubes and nebulite tickets.

    While not nearly as critical as botting and login issues, I ask that more light was shed on adding these items, for the sake of better equality ingame between f2ps and p2ws.
    chaoscauser
  • TheHoATheHoA
    Reactions: 1,760
    Posts: 306
    Member
    edited March 10
    I have an important question for our new CM - how often do you check the Suggestions section?
  • StellarDemonStellarDemon
    Reactions: 960
    Posts: 42
    Member, Private Tester
    edited March 10
    Can we finally get the royals we want and not poop? It took like 3 months to get 1 new hairstyle and it was baaaaaaaad -cough really want the new male hair, been posting about it for weeeks-
    tTZ4ZOU.jpg
  • ArwooArwoo
    Reactions: 15,655
    Posts: 374
    Administrator, Nexon
    edited March 10
    I've been a community manager for three different games and the MapleStory community is very different from all past experiences. What I enjoy is the level of enthusiasm and concern that the community has shown towards my introduction! However, I do feel that there is a lot of misconception with what is expected from a CM within this community. Of course, this was something I knew I was getting into when reviewing past posts and discussions.

    Am I excited to be a part of this community? Absolutely! But currently, the forums primarily appears to be a platform for discussing issues within the game. Does that mean I think that game related issues being brought to our attention shouldn't be the case? Absolutely not! However, when we have dedicated sections for such discussions I'd like to see General Chat filled with more well... Community!

    My hope is to have both vocal feedback, and the fun that comes with having a community on the forums.
    I have a question for you? What do you like about your new placement here for being a CM! Were you nervous for the position? Did you know what you were getting yourself into? Are you excited to be a part of the Maple Community? I just want to hear your feedback on that because each CM that we had in the past were different. Thanks. Happy Mapling! Arwoo!

    PS> Sorry for being a little to excited for next week! I'm just happy that they got a New CM and that you will do great as a Team! :)

    I'll reserve the details for these questions to the livestream, but I can let you know that both are in discussion!
    WELCOME :D

    Hope you enjoy your time with us, allot of people have a million questions for you.

    My question for the live stream:

    Will we ever get the updated Crusader Codex book? The new one looks better and is way more functional.
    Will we ever get the updated Cash Shop UI? It seems nicer to look at, and doesn't have all those redundant and frankly ugly empty spaces all over. It would be awesome if we could have these.

    Thanks :D

    Yes! We recently removed unused NPCs and removed unnecessary graphic details from the background to reduce the strain some users may have been facing. However, we're aware that this wasn't enough and we're trying other means to reduce the lag players are experiencing.
    Crusector wrote: »
    ok here comes the big question will nx ever fix the event hall ?

    It's not a bad idea, however, I do regularly check up on the Feedback/Suggestions along with the Bug Report sections. Now that I will be posting, I plan to address certain topics to keep you guys informed on what the status is in regards to the bug or Feedback/Suggestion.

    Please note that I have a very busy agenda! While checking up on the community's temperature is absolutely one of my bigger responsibilities, so is driving our social media. There are actually 8+ communities that I must tend to on a daily basis! While my responses may not be the swiftest, I can 100% guarantee that I will respond to pressing issues and give input on feedback posted here.
    @Arwoo
    I have a great suggestion to help you out! Why don't you start a mega thread and sticky it to the top of the appropriate forum sub-section. Seperate them by questions, suggestions, and issues. And then seperate each one by their current status. Like which things have been answered/resolved/approved, what's pending, and what gets rejected.

    And you can update the thread on a weekly, bi-weekly or even monthly basis. Trust me when I say this, forumers are unforgiving when it comes to introducing something and then never following-up. What we want more than anything is good communication and reasonable transparency. So far your words have provided me with hope for this game.

    Ahoy, MakazeKiba! Perhaps we can take some suggestions to revise the RP shop? A suggestion thread would be a great start to see some change going there!
    MakazeKiba wrote: »
    Well, looks like we got a new sheriff in town.

    Pleasure to meet ya, Arwoo.

    Most folks already hit most of the more critical nails on the head, but I was wondering about revisions (more like additions) to the RP shop.

    Namely, the addition of a monthly allotment of RP store bonus potential cubes and nebulite tickets.

    While not nearly as critical as botting and login issues, I ask that more light was shed on adding these items, for the sake of better equality ingame between f2ps and p2ws.

    I try to check it everyday, but my response may take more time.
    TheHoA wrote: »
    I have an important question for our new CM - how often do you check the Suggestions section?

    Perhaps we should have a suggestion thread for what styles players would like to see in the Royals? However, from my experience with people who frequent Henesys, people tend to lean towards the same style. Where's the diversity?!
    Can we finally get the royals we want and not poop? It took like 3 months to get 1 new hairstyle and it was baaaaaaaad -cough really want the new male hair, been posting about it for weeeks-

  • AKradianAKradian
    Reactions: 27,855
    Posts: 3,917
    Member, Private Tester
    edited March 10
    Regarding the Rewards Shop, there's no need for yet another suggestions thread.
    It's always the same things that have been asked for:

    1. Pets (in Reboot and non-Reboot servers)
    2. Water of Life (in Reboot)
    3. Bonus Potential Cubes
    4. Nebulite fusion tickets and diffusers (general clue: anything sold for meso in Reboot's Cash Shop or in-game potion shops, should be available for Reward Points in other servers).
  • AKradianAKradian
    Reactions: 27,855
    Posts: 3,917
    Member, Private Tester
    edited March 10
    Arwoo wrote: »
    Please note that I have a very busy agenda! While checking up on the community's temperature is a absolutely one of my bigger responsibilities, so is driving our social media. There are actually 8+ communities that I must tend to on a daily basis! While my responses may not be the swiftest, I can 100% guarantee that I will respond to pressing issues and give input on feedback posted here.

    Here is something that Nexon seems to miss: "driving social media" and advertising in general can only do so much, when the product itself is deeply flawed.

    For the V update, the hype was done perfectly. The micro-site, the videos, the games, the teasers, mostly went perfectly.
    But all that went to waste when the patch hit and with it connectivity and stability issues. People who had quit years ago and came to check out the 5th job patch, gave up after fighting to get the game to install, launch, or stay connected.
    I'm sure you have the actual numbers, and know exactly how many people installed Maple in November and December, and how many of them gave up on it even before schools' winter break ended.

    What I'm getting at is this: "driving social media" is all nice and good, but the best way to make a happy community is to fix the game.
    I know you're not a programmer, or a CS agent, or a producer. But you are our point of contact to all of those. And we need you to do your utmost to get those other departments to make the game playable and enjoyable, because at the end of the day, if it isn't, then all the memes and videos and contests and streams and meet-and-greets will fail to make a happy community or a growing customer base.

    And in order to fix the game, Nexon needs to listen to the players. You are Nexon's ears. Listen to us, respect us, don't try to placate us with formulaic responses we know, from years of experience, to be false, and then maybe this game will take a turn for the better.
    Bahamut_XSadVirginFennekinKylehell007PirateIzzyKlaraIts2Sharp4UBooberpuppyIvangoldMews
  • TanyaTanya
    Reactions: 1,230
    Posts: 91
    Member
    edited March 10
    Welcome Arwoo :) Good luck in your new role, I hope you enjoy it!

    I have a few questions about areas and items that were removed from the game.

    My first question is about areas that have been "closed off" for a loooooooooong time such as neo city - is there a schedule to getting these areas back up and running? If so, is there a place where we can keep updated on these?

    My second question is a small one about the removal of item cores from evo lab. :P Will these ever be obtainable again? If Evo lab is here to stay, it would be nice to be able to obtain item cores through quests or even events. I've been told that they were removed because people were abusing the system - removing one of the "core" functions of evo lab seems drastic. Limiting them to quests or events would give the player the occasional reward cores, without abusing the system.

    Also I'd like to pass along feedback. I reported a really small glitch and then the Nexon Team fixed it. It was wonderful to have this fixed so thank you guys! I have had glitch reports shrugged off in the past, so having one actually get fixed is a good sign to me and I hope Nexon is moving in the direction of taking player reports seriously. Most players here just want to make the game better & I think an active presence in the bugs & glitches forums will go a long way.
    Kylehell007
  • NeospectorNeospector
    Reactions: 5,605
    Posts: 990
    Volunteer Forum Moderator
    edited March 10
    Tanya wrote: »
    My first question is about areas that have been "closed off" for a loooooooooong time such as neo city - is there a schedule to getting these areas back up and running? If so, is there a place where we can keep updated on these?

    Kerning Tower was released just recently. We'll be receiving an updated Omega Sector (level 165+) next in a couple months.
    https://orangemushroom.net/2017/01/18/kms-ver-1-2-271-maplestory-beyond-union-2/
    The storyline will involve the Mesorangers and a new alien villain.
    cut1.png


    If you want to keep track of these areas, watch the KMS update notes for details. The only two left are Fiona Beach and Terra Forest/Neo City, although KMS may be working on an Azwan update before that.
  • JulyJuly
    Reactions: 2,660
    Posts: 358
    Member
    edited March 10
    Hey Arwoo nice to meet you.

    live stream in twitch? you can count me in!

    good luck with your new role :)
  • ArwooArwoo
    Reactions: 15,655
    Posts: 374
    Administrator, Nexon
    edited March 10
    Ahoy, everyone! I just wanted to thank everyone for the warm welcome before I closed out this thread.
    I'll see you guys on next week's livestream and you'll see more of me around the forums along with our many other community platforms.

    If you guys see me in-game, don't be shy and feel free to say hi!
    Its2Sharp4UMaplerOver9000AlexFRainbowGal
This discussion has been closed.