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Check out the v.239 Neo Tokyo Patch Notes here!
[NEXON LAUNCHER] Game will not download.
So thought I'd finally start playing Maplestory again and have been hit with a number of setbacks which is honestly making me reconsider.
Firstly there is no ability to download the game through the launcher during a maintanence
, considering the game takes several hours to download it would be nice to have this option for returning players such as myself. Even if it's the previous version, at least the update wouldn't take long. I had to wait for maintanence to complete before I could even begin downloading... onto that.
Secondly, and more importantly, I cannot actually download the game
. Everytime I start the download it gets about 100 mb in before it returns with the following error message 'the product could not be installed'. (see image) The lack of error code, or any possibile solutions to my problems is vexing. I read somewhere that I need to remove any previous register of 'maplestory' on my PC, as this was a clean install of windows I found that doubtful, but nevertheless I searched the tag in my registry to no avail.
Any support would be appreciated, though if I need to jump through too many hoops to get this to work I just won't bother.
But it looks like there's another thread tackling the issue and a GM has provided a link. Link to the nexon post is here.
I understand Nexon needs details from us to fix this bug, but the point stands that it would have been orders of magnitude easier to identify and fix if the launcher had proper error reporting. AND the ability to download the client whilst a maintanence/update is taking place is a crucial requirement for any launcher.
Is everybody still having this issue? I've tried absolutely everything other than PC reformat - any Australians tried using a VPN to install? As im seeing most of the people with the issue are from the OCE.
Thank you so much! You managed to do something a large cooperation could not do. A simple, effect solution. Appreciate it. The community is basically running the game for them at this point.
Thanks a bunch, it actually works. I submitted a ticket to Nexon, but to no avail. Little to no support. Terrible.
Yes i used the vpn to get the download update, then i made sure it would play. After that i uninstalled the vpn and is now still on maple. The vpn allows you to do the update.