My account was banned too during 2x exp/drop. I was playing my Kanna and I randomly DC'd followed by a perma ban. I have submitted a ticket and they responded saying that they are looking into my account. I linked this forum post with my ticket. Hopefully a GM will see that this is happening to a bunch of people.
My account was banned too during 2x exp/drop. I was playing my Kanna and I randomly DC'd followed by a perma ban. I have submitted a ticket and they responded saying that they are looking into my account. I linked this forum post with my ticket. Hopefully a GM will see that this is happening to a bunch of people.
When did you submit a ticket? I am thinking about submitting a new one because its still on open.
My account was banned too during 2x exp/drop. I was playing my Kanna and I randomly DC'd followed by a perma ban. I have submitted a ticket and they responded saying that they are looking into my account. I linked this forum post with my ticket. Hopefully a GM will see that this is happening to a bunch of people.
My account was banned too during 2x exp/drop. I was playing my Kanna and I randomly DC'd followed by a perma ban. I have submitted a ticket and they responded saying that they are looking into my account. I linked this forum post with my ticket. Hopefully a GM will see that this is happening to a bunch of people.
When did you submit a ticket? I am thinking about submitting a new one because its still on open.
I submitted the ticket 2 days ago during the 2x event. I haven't gotten a reply either but some people have gotten replies from GM's that they're looking for a solution.
My account is now unbanned. Lesson here is to don't play during 2x to avoid triggering the anti-cheat. Good luck to the everyone on getting back their accounts.
My account is now unbanned. Lesson here is to don't play during 2x to avoid triggering the anti-cheat. Good luck to the everyone on getting back their accounts.
Lmfao I said the same thing ...
How long was your account banned before they answered?
and how long from when they said they would get a GM to view your ticket to resolve it?
My account is now unbanned. Lesson here is to don't play during 2x to avoid triggering the anti-cheat. Good luck to the everyone on getting back their accounts.
Lmfao I said the same thing ...
How long was your account banned before they answered?
and how long from when they said they would get a GM to view your ticket to resolve it?
It's so upsetting seeing people that work so hard LEGITLY mind you get banned because the system thinks you're using illegal programs. I hope you all get unbanned and that they look into this in a reasonably AND timely manner. It shouldn't take that long to review logs to see that someone is/isn't hacking.
Comments
When did you submit a ticket? I am thinking about submitting a new one because its still on open.
Cool! Thanks for the visibility!
I submitted the ticket 2 days ago during the 2x event. I haven't gotten a reply either but some people have gotten replies from GM's that they're looking for a solution.
Yes, I believe the majority of players impacted by this are NA reboot players.
Same here. Hope that's good news.
"As this appeal will require admin level review, I'm going to place this ticket in a holding pattern for the time being."
Same here
Lmfao I said the same thing ...
How long was your account banned before they answered?
and how long from when they said they would get a GM to view your ticket to resolve it?
It took me 5 days to get my account unbanned.