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Check out the v.223 Neo: Darkness Ascensing Patch Notes here!
many unfair bans after maintenance 19/01/2021
I think it's a new anti-hack system, but it hurts legal players.
They send you to a white map where if you don't write something or do something different, they give you a permanent ban.
the problem is that many players see this white background think it is Lag and close the game,
sometimes he disconnects them just as they are taken to that map.
then in both cases they are permanently banned.