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Maplestory has stopped working Issue

luminous18luminous18
Reactions: 330
Posts: 15
Member
edited November 2016 in Tech Support
When I try to enter maplestory through the Nexon Launcher or steam launcher, I keep getting this error every time I try to select a region to play in. I've tried both regions, Uninstalling and reinstalling the game, clicked repair installation, skipped the intro video and a bunch of other things but still no dice. The error always says, "Maplestory has stopped working. A program caused the program to stop working correctly. WIndows will close the program and notify you if a solution is available. It then has a button to close it that says close program. Any help is appreciated.
CoralineHikihwuajkl

Comments

  • CoralineCoraline
    Reactions: 715
    Posts: 43
    Member, Private Tester
    edited November 2016
    Confirm
  • HikihwuaHikihwua
    Reactions: 200
    Post: 1
    Member
    edited November 2016
    seriously it takes me 3+ hours to get on
  • KingStarfireKingStarfire
    Reactions: 1,785
    Posts: 293
    Member
    edited November 2016
    have you tried the regular game launcher?
  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited November 2016
    I've tried the nexon launcr and steam launcher but neither have worked.
  • GambyThe4thGambyThe4th
    Reactions: 520
    Posts: 9
    Member
    edited November 2016
    Could it be a firewall issue? A router issue? I can't connect to the NA servers because of my University's router not allowing a connection. Maybe you're having a similar problem. Check to see if a firewall is blocking a connection to the login servers.
  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited November 2016
    I just tried adding maplestory to firewall exceptions and that didn't work.
  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited November 2016
    I've also tried changing routers, going to different locations but still no progress.
  • GambyThe4thGambyThe4th
    Reactions: 520
    Posts: 9
    Member
    edited November 2016
    luminous18
    luminous18 said:

    I've also tried changing routers, going to different locations but still no progress.
    Then I think it's a computer issue, not a connection issue. Try updating DirectX and running Maplestory as an administrator if you haven't already.
  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited November 2016
    My computer uses windows 10 so I don't think it uses directX. I put maplestory as an administrator but that didn't work either.
  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited November 2016
    I feel like the only way to fix this is to get windows 7 or 8
  • KarrotkonvoyKarrotkonvoy
    Reactions: 100
    Posts: 3
    Member
    edited November 2016
    I have this same issue and I'm on 7. I've tried each launcher option and nothing seems to work. Oddly enough, I did try it on my win 7 laptop as well and it worked with the Nexon launcher no problem. Too bad the specs on that thing are far less than my desktop...
  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited November 2016
    Seems like the only solution is getting a new labtop. but even then I feel like i'm rolling the dice to see if it will work.
  • SeaPrincessSeaPrincess
    Reactions: 300
    Posts: 4
    Member, Private Tester
    edited November 2016
    luminous18
    luminous18 said:

    Seems like the only solution is getting a new labtop. but even then I feel like i'm rolling the dice to see if it will work.
    have you tried opening the game from the nexon/maplestory map with launcher.exe?
    this always works for me across all windows versions 7/8/10

  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited November 2016
    Ok I thin I'm making progress. Today I was able to get past the global select screen and make it to character select. Only when I try to select a character I get the maplestory has stopped working error again. It's a step in the right direction.
  • stolenfaytstolenfayt
    Reactions: 200
    Posts: 2
    Member
    edited November 2016
    I've played MS since Beta, and I am just now having this issue. I'm getting the same problem of as soon as I select NA my game crashes. I'm about to go bonkers.
  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited November 2016
    I think I can only play on certain routers. At my campus I FINALLY got maplestory to work. but back home i'm getting the "Maplestory has stopped working" error
  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited November 2016
    Now i'm back tot he maplestory has stopped working error
  • VirokVirok
    Reactions: 200
    Post: 1
    Member
    edited December 2016
    im having the same problem and im using windows 7. is there a fix to this problem yet?
  • luminous18luminous18
    Reactions: 330
    Posts: 15
    Member
    edited December 2016
    I thought the solution was to get windows 7/8. Now I have no idea for a solution.
  • Sweetheart123Sweetheart123
    Reactions: 1,885
    Posts: 204
    Member
    edited December 2016
    the servers down for a maitanince right now till 9
    maplestory.nexon.net/news/19387/unscheduled-minor-patch-december-1-2016
    you can check to see if the servers up or down here
    maplestory.nexon.net/server-status
    when its back up
    restart your computer
    in start menu click device manager
    go down to wireless
    im propertys turn off the setting to let the computer turn it off
    save
    in start menu type cmd right click run as admin
    then type netsh winsok reset
    press enter
    restart your comp when your promped
    turn off your antivirus until restart < avg free is bad for dcing >
    go into maplestory folder
    right click
    maplestory.exe
    maplestorylauncher.exe
    nexonlauncher.exe
    pretty much all the exe
    and go into compadability and run as admin FOR ALL USERS
    and change them to compadability win 7 at same time< only if ur on win 10>
    then start the game when your on character selection screen
    press alt + tab + delete together
    go down to task manager
    find maplestory.exe in processes
    and right click
    set afinity
    here depending on your computer
    start at above avrage
    if u have a beast of a comp then go realtime or high i usually go high but thats me
    see if that helps at all
    47Ronin