Greetings,
(Don't mind my writing, my first language is french canadian)
Yesterday, Jan.3rd, I got falsely perma banned for "suspicious activity" after 2 weeks of being "trade blocked" in-game. I am completely shattered and deeply dissapointed from the game I used to love and the company I used to drop my money on (NX).
https://ibb.co/m7OQMb
Player name: BlazingEdge
Server: Reboot
Here is an explanation of how it went down and hopefully I can get my case to be reviewed and get my account back. So, two weeks ago, after creation of my Illium character on Reboot, I logged in to find out that my account was "trade blocked", meaning I couldn't drop/sell anything from my inventory at this point. I tried sending a ticket (2) and live chat with a GM to know what was going on. I can't think of ANYTHING that could've granted me this sanction.
Here's some of the answers I got:
GM Qilltana December 28, 2017 15:51
Hello Mapler,
Thank you for contacting Nexon America Customer Support.
I apologize for the delayed reply. I'm sorry to hear that your account is not able to trade or drop items. A trading block was placed on your account due to suspicious activity. Unfortunately, the block will have to remain on the account while we investigate the issue. At this time, we do not have a timeline for the conclusion of the investigation, so I ask for your patience in the matter and sincerely apologize for the inconveniences this causes you.
Though, we do assure everyone that if a player of ours isn't guilty of any malicious action against our game then we'll have their accounts free of the trade block as soon as we finish the investigations.
We appreciate your cooperation and understanding towards this. Thank you and if by any chance you'll have other concerns or inquiries, you can always contact us again and we'll be more than willing to help you.
Sincerely,
GM Qilltana
The part where he says that player of ours isn't guilty will have their accounts free drives me completely nuts. I have been playing this game for a very long time, I've put alot of efforts and countless hours of grinding, all of this in a complete legitimate way. I am a member of the Eternal guild on Reboot, back at the opening of the server, I remember the guild leader (Punisher) coming into my maps very often to see if I was legit because I was a Blaze Wizard and they were known for "hacking" at the time. He rapidly acknowledge that I was totally legit and I played this class because it looked fun and the skills were vibrant and colourful. Some people even made a skill video about my character on YT because I was one of the few "legit" BW out there. Here's the link ->
Now, two days ago, after sending tickets twice, writing on the forum (
http://forums.maplestory.nexon.net/discussion/comment/69040#Comment_69040) and chatting with a GM about the trade block, I ended up being perma banned. I don't have the conversation saved but all he was saying was that there were no inconsistency with Nexon's sanctionning methods, that there were no place for revoking the ban and asked for my deepest understanding. How on earth am I suppose to UNDERSTAND all of this? I read the code of conduct and read alot about false bans on reddit and MS forums. There's NOTHING I could've done that was against these terms.
I don't know what else to say, beside that I want my account back so badly. I have so much to lose from this account, why would I ever try to hack? Full Link skils, 6m in damage range, cosmetics, pets, nx,etc. Please, consider this, I am ready to provide anything that could help the investigation, but lift this false ban for god's sake..
Comments
But yeah, a lot of people got perma banned recently, but also, some have just gotten unbanned because a senior GM got a hold of their case. So there is something going on that's being overlooked.
I sent a ticket and linked this forum threah along with it. Hopefully it will get reviewed.
i am sorry for your ban i been dealing with these cases for a while recording when i can these hackers and reporting them. I will do my best to help you and anyone else caught in the cross fire when i run for vfm. We will bring hope back to maple again.
Can't believe what they are doing to me right now.
http://forums.maplestory.nexon.net/discussion/17734/on-pre-nova-bans-policy-and-treatment-of-users/p1
you are not alone
the GM's are dead </3
This is an unnaceptable response, how would this be unfair to other players if I'm playing the exact same way as everyone else. I won't let this go down the abyss, this is not irrevocable and I won't let all my hard work go to waste!
Somebody help me..!
I am sorry to inform you that I can't help you.
.