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Can you get account back from a permanent ban?
Hi, I received a permanent ban on last March. I was playing the game just like any other days, so I still don't know why I got the ban.
I was playing with my main character, and I logged out to train my other character. When I tried to log in, suddenly a ban message came up.
I submitted multiple tickets regarding this, however the answers were the same saying that they are not going to lift the ban.
It would've been better if they could show me a proof or tell me what I exactly did wrong so I can avoid it in the future.
Anyway, my question is: are players unable to play the game again after they get a permanent ban? Is there no way of getting released from the permanent ban?
Plus, has anyone experienced anything like this?
Comments
If they won't tell you what they banned you for, proving you didn't do it is a little bit difficult..
You can play again by creating a new account (if I'm not mistaken, the GMs even tell you that. Something like, "Sorry, this ban won't be lifted. You can make a new account and play by the rules this time").
I don't exactly know what kind of proof they need to see to determine that a player was not doing anything wrong.
I have sent a ticket with screenshots of my play, few minutes before I got banned, but they said nothing about the screenshots.
I guess I would have to wait until they do similar event (giving a second chance?) as they did three years ago.
I hope they realize that they give false bans (not always but sometimes) to some of the players.
Hopefully, they would fix this issue one day so that no more players will get a false ban.
Thank you so much for reading my post and leaving comments guys, I really appreciate it.