[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Check out the v.255 - The Dark Ride: Ride or DIe Patch Notes here!
If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

My name change coupon has disappeared from my CS.

SavageSavage
Reactions: 100
Post: 1
Member
edited October 2016 in Bug Reporting
I bought a name change yesterday and left it in the CS storage as i was told to do so & now i come back today and it is no were to be found? What is going on here? Am i not going to get my name change? I spent $10 on this thing and it better be changed. :(

Comments

  • K1S3K1K1S3K1
    Reactions: 420
    Posts: 5
    Member
    edited October 2016
    So I bought a character name change on the 19th and used it that same day. A few minutes ago, I go into my Cash Shop and I get a notification saying that my Character Name Change Coupon has expired.

    Does this affect the ign change process at all? I tried to make a new character with the ign I intended to switch to and it informed me it was already in use.

    I know for a fact that I definitely used the coupon because on Thursday, when I moved it down to my regular inventory and clicked on it in-game I was given the option to cancel the existing ign change request (I declined it and moved it back to my CS storage).
  • GoosefleshGooseflesh
    Reactions: 400
    Posts: 2
    Member
    edited October 2016
    This happened to me too...can anyone else who bought it confirm whether this is supposed to happen?
  • InvulgoInvulgo
    Reactions: 4,620
    Posts: 544
    Member
    edited October 2016
    Hello

    Please fill out the information below :)

    Forwarded this issue.
    Please follow the Bug Reporting format via the MapleStory Bug Reporting Guidelines when posting in this subforum.

    Bug type:

    Brief bug summary:

    More details:
    (anything not included in the other sections of your report)

    Steps to reproduce:
    (if not covered in the summary)

    Character name:
    Character level:
    Character job:
    World name:
    Date and time of the incident:
    (mention your time zone if you aren't posting Pacific time)
    ________________________________________________

    How the Character Name Change Coupon Works.

    All names will be changed in the scheduled maintenance on October 27.

    Lilyflower
  • NeospectorNeospector
    Reactions: 9,860
    Posts: 2,146
    Volunteer Forum Moderator
    edited October 2016
    This affected me as well. After panicking last night I checked and unless you want to cancel, you don't need the coupon item anyway. The name change should still go through.
    image

    I would screenshot your NX purchase log just to be safe, though.
  • AglowAglow
    Reactions: 500
    Posts: 14
    Member
    edited October 2016
    I hope the above info in that email is correct. I thought the coupon stayed in your inventory until the next patch when the change is completed.
  • AglowAglow
    Reactions: 500
    Posts: 14
    Member
    edited October 2016
    Name change was not completed? Did this happen to anyone else?
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited October 2016
    image
    suzella said:

    Name change was not completed? Did this happen to anyone else?
    Looks like it

    https://www.reddit.com/r/Maplestory/comments/59p3qb/just_logged_on_after_maintenance_no_ign_change/
  • iSouvenirsiSouvenirs
    Reactions: 1,155
    Posts: 22
    Member, Private Tester
    edited October 2016
    Same thing happened to my girlfriend and her name change did not happen.... :/
  • JustaNerdlingJustaNerdling
    Reactions: 415
    Posts: 22
    Member
    edited October 2016
    My boyfriend says his didn't change either. Nexon please..
  • KazeyomaKazeyoma
    Reactions: 565
    Posts: 78
    Member
    edited October 2016
    Yeah, my name change coupon also disappeared, and my name change didn't go through.
  • AglowAglow
    Reactions: 500
    Posts: 14
    Member
    edited October 2016
    GM Binotii
    Thank you for waiting. Please know that we are aware of this issue and as I am unable to provide a resolution via live chat at this time, I have gone through your ticket and I have notified the right department for your issue for a follow-up for your concern. I advise that you keep an eye on that ticket for a response for further assistance. I apologize for the inconvenience this has caused you.

    bleh...
  • JustaNerdlingJustaNerdling
    Reactions: 415
    Posts: 22
    Member
    edited October 2016
    Hopefully something is done somewhat quickly if they can. .-. There's enough bugs that have had to been dealt with since the update
  • KThxBaiNaoKThxBaiNao
    Reactions: 11,690
    Posts: 300
    Member
    edited October 2016
    Hi guys,

    There was an issue with the name changes that we are working on a resolution for. We hope to roll out the name changes during next week's maintenance.
  • JustaNerdlingJustaNerdling
    Reactions: 415
    Posts: 22
    Member
    edited October 2016
    KThxBaiNao
    KThxBaiNao said:

    Hi guys,

    There was an issue with the name changes that we are working on a resolution for. We hope to roll out the name changes during next week's maintenance.
    Thank you :l
  • super118super118
    Reactions: 235
    Posts: 6
    Member
    edited October 2016
    You guys are lucky. I couldn't even buy a name change coupon as for some reason, after choosing the new ign, nothing happens, it doesn't say it's successful or fail.
  • LagTooMuchLagTooMuch
    Reactions: 1,985
    Posts: 122
    Member
    edited October 2016
    Same. I was so excited to see my main new name changed but still the ol one.
    The fk is going on?
  • rizariza
    Reactions: 3,125
    Posts: 640
    Member
    edited October 2016
    this happened to me as well and nexon taking action and they better cuz im thier best customer -_-