E comprado 20 000 de NX del cash shop, intento entrar nuevamente para sacar mis items al cash shop y poder usarlos pero no puedo ingresar, la pantalla se pone negra y me desconecta del servidor, ya llevo 2 días con ese problema y no soy el único, son muchas personas que estan pasando por el mismo problema. Es inaudito que suceda esto con usuarios que compren NX, estamos pagando dinero por algo que no podemos usar.
More details: After I bought 5000 NX credit by Paypal, I cannot link to the cash shop. When I click on the cash shop button, it says con not connect to the server. Then it goes to the wrold chosen screen.
Brief bug summary: Everytime I try to enter cs, it crashes then lag and crash.
More details: after trying to enter the cs, i get kicked back to server selection saying fail to connect to game server. Then, get into my char again, it lags and dc. I cannot get into cs.
(anything not included in the other sections of your report)
Brief bug summary: I am redirected to the world selection menu as soon as I attempt to enter the cash shop and displays an error message saying something along the lines of "unable to connect to game server"
More details: I have recently bought NX, and my friend which has not bought NX can access the cash shop perfectly fine. Also, it seems that people who have spent money on NX are the ones who cannot access the cash shop. Additionally, the previous maintenance claims to have been fixing this cash shop issue, so will there be a future maintenance to continue this unsolved issue?
Character: Soupcircles, 181 Thunder Breaker in the Reboot server
Date of incident: Ever since the recent 10 hours or so unscheduled maintenance till now (6/16/2019)
Brief Bug Summary: After attempting to open the cash shop, I am returned to the select world screen and receive a "Unable to connect to the game server. Please try again later."
More Details: Before purchasing NX, I was able to access the cash shop without any problems. Now whenever I attempt to open it, Maplestory returns me to the select world screen. Happens on all of my characters.
Steps to reproduce: Be able to access cash shop. Then purchase NX credit Nexon's website.
Character Name: jônbu
Character Level: 215
Character Job: Kinesis
World Name: Reboot
Date and Time of Incident: NX was purchased on 6/13/2019 around 12:00 PM. Have not been able to open cash shop since. Date of posting is 6/16/2019.
@CrystalOra I used my debit card, and it's interesting to think that different methods of purchasing NX may be a cause instead of the purchase of NX in general
Hopefully this is resolved soon because we've all spent real money and I have reward points that's all going to disappear
More details: I bought nx via paypal and bought the 7k pet skills package, since then ive been trying to buy a pet to use the skills with.
ive tried to access the cash shop on various characters but it doesent work
Brief Bug Summary: After attempting to open the cash shop, I am returned to the select world screen and receive a "Unable to connect to the game server. Please try again later."
More Details: Bought NX with paypal
Steps to reproduce: Be able to access cash shop. Then purchase NX credit Nexon's website.
Character Name: PanSzampan
Character Level: 151
Character Job: Mechanic
World Name: Bera
Date and Time of Incident: NX was purchased on 6/13/2019 around 14:00 PM. Have not been able to open cash shop since. Date of posting is 6/16/2019.
Brief Bug Summary: After attempting to open the cash shop, I am returned to the select world screen and receive a "Unable to connect to the game server. Please try again later."
More Details: Before purchasing NX, I was able to access the cash shop without any problems. Now whenever I attempt to open it, Maplestory returns me to the select world screen. Happens on all of my characters.
Steps to reproduce: Be able to access cash shop. Then purchase NX credit via nexon launcher
Character Name: CentralC
Character Level: 203
Character Job: Cadena
World Name: Luna
Date and Time of Incident: NX was purchased on 6/13/2019. Have not been able to open cash shop since.
Wow I use pcgamesupply.com where I can purchase Karma coin codes. I do not have this issue after the last patch. So this must be something with using credit cards/debit cards/paypal. I really hope for all of you that this is addressed on the next maintenance. It is a big deal when the consumers cannot use their loaded game cash.
Comments
I communicated with the technical support through chat, they just gave me the information I told their team and just wait, they try to solve it.
Brief bug summary:Can not link to the cash shop
More details: After I bought 5000 NX credit by Paypal, I cannot link to the cash shop. When I click on the cash shop button, it says con not connect to the server. Then it goes to the wrold chosen screen.
Character name:Shilddown
Character level:170
Character job:Mihile
World name:Scania
Date and time of the incident:2019/06/15
Brief bug summary: Everytime I try to enter cs, it crashes then lag and crash.
More details: after trying to enter the cs, i get kicked back to server selection saying fail to connect to game server. Then, get into my char again, it lags and dc. I cannot get into cs.
(anything not included in the other sections of your report)
World name: bera
Brief bug summary: I am redirected to the world selection menu as soon as I attempt to enter the cash shop and displays an error message saying something along the lines of "unable to connect to game server"
More details: I have recently bought NX, and my friend which has not bought NX can access the cash shop perfectly fine. Also, it seems that people who have spent money on NX are the ones who cannot access the cash shop. Additionally, the previous maintenance claims to have been fixing this cash shop issue, so will there be a future maintenance to continue this unsolved issue?
Character: Soupcircles, 181 Thunder Breaker in the Reboot server
Date of incident: Ever since the recent 10 hours or so unscheduled maintenance till now (6/16/2019)
Brief Bug Summary: After attempting to open the cash shop, I am returned to the select world screen and receive a "Unable to connect to the game server. Please try again later."
More Details: Before purchasing NX, I was able to access the cash shop without any problems. Now whenever I attempt to open it, Maplestory returns me to the select world screen. Happens on all of my characters.
Steps to reproduce: Be able to access cash shop. Then purchase NX credit Nexon's website.
Character Name: jônbu
Character Level: 215
Character Job: Kinesis
World Name: Reboot
Date and Time of Incident: NX was purchased on 6/13/2019 around 12:00 PM. Have not been able to open cash shop since. Date of posting is 6/16/2019.
Hopefully this is resolved soon because we've all spent real money and I have reward points that's all going to disappear
I bought NX Credit through the Credit Card (used Debit Card) option on the Add NX page.
Brief bug summary:Can not link to the cash shop
More details: I bought nx via paypal and bought the 7k pet skills package, since then ive been trying to buy a pet to use the skills with.
ive tried to access the cash shop on various characters but it doesent work
Character name:BabaKannaa
Character level:140
Character job:Kanna
World name:Reboot
Date and time of the incident:2019/06/16
Brief Bug Summary: After attempting to open the cash shop, I am returned to the select world screen and receive a "Unable to connect to the game server. Please try again later."
More Details: Bought NX with paypal
Steps to reproduce: Be able to access cash shop. Then purchase NX credit Nexon's website.
Character Name: PanSzampan
Character Level: 151
Character Job: Mechanic
World Name: Bera
Date and Time of Incident: NX was purchased on 6/13/2019 around 14:00 PM. Have not been able to open cash shop since. Date of posting is 6/16/2019.
Brief Bug Summary: After attempting to open the cash shop, I am returned to the select world screen and receive a "Unable to connect to the game server. Please try again later."
More Details: Before purchasing NX, I was able to access the cash shop without any problems. Now whenever I attempt to open it, Maplestory returns me to the select world screen. Happens on all of my characters.
Steps to reproduce: Be able to access cash shop. Then purchase NX credit via nexon launcher
Character Name: CentralC
Character Level: 203
Character Job: Cadena
World Name: Luna
Date and Time of Incident: NX was purchased on 6/13/2019. Have not been able to open cash shop since.
Brief bug summary: game crash when I try to enter cash shop
More details:
The game always crash when I try to entry cash shop with my main. I have tried with other characters and works fine.
Steps to reproduce:
Log in with the main character, enter cash shop, the game will disconnect and crash within 1 minute
Character name: endingscené
Character level: 49
Character job: kanna
World name: reboot
Date and time of the incident:
Today