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[Memory Leak] Game not fully exiting on close

Member, Private Tester Fuhreak
Fuhreak
Reactions: 7,760
Posts: 1,690
Member, Private Tester
edited June 2019 in Tech Support
When exiting the steam version of the game, the game closes but doesn't actually end the processes.
This wastes about 1.3 GB of RAM for myself from the base game alone, the anti-hack system and a few other steam related things also still run.
Steam considers the game to still be running as does discord. Manually closing the main process closes all other related processes.
Souria
darik

Comments

  • Member poler
    poler
    Reactions: 725
    Posts: 24
    Member
    edited June 2019
    I have the same problem on the nexon launcher.
    Fuhreak
  • Member Rexaar
    Rexaar
    Reactions: 3,655
    Posts: 927
    Member
    edited June 2019
    Also occur on my computer using steam launcher.
  • Member scholar624
    scholar624
    Reactions: 3,315
    Posts: 314
    Member
    edited June 2019
    I noticed an occasion where Nexon Security did not close automatically after exiting MS.

    When NX Security remained active, I could not open MapleStory through NX Launcher.

    Only by closing NX Security via task manager and restarting my PC could I get the game to launch
  • Member, Private Tester Mira
    Mira
    Reactions: 4,160
    Posts: 485
    Member, Private Tester
    edited June 2019
    scholar624 wrote: »
    I noticed an occasion where Nexon Security did not close automatically after exiting MS.

    When NX Security remained active, I could not open MapleStory through NX Launcher.

    Only by closing NX Security via task manager and restarting my PC could I get the game to launch

    Yeah, this happens quite often. Sometimes the actual game itself is still showing as running in the Task Manager, and only through an End Process will you actually be able to a) close the game and stop the memory use and b) get back into the game via pushing play. B is particularly annoying because the launcher shows the blue play button, and gives you the prompt to accept, but never actually proceeds with the launching process due to Maple/Security still running from a previous launch.
  • Member StarryKnight
    StarryKnight
    Reactions: 1,935
    Posts: 119
    Member
    edited June 2019
    This happens for me using the Nexon Launcher, I kept clicking "play" and the launcher would minimize, but game would never come up. Would maximize the launcher and the "play" button would be available again, I would click it and the launcher would minimize again, but again nothing would come up, a few seconds later I would check and the play button was available again... rinse wash and repeat.

    Finally opened task manager and found that Maplestory and related components (such as black cipher) were still resident in memory (using approximately 1.3gb). After ending process in task manager and re-clicking the play button on the launcher the game would load normally.

    So far, this has happened on every exit of the game, where I will need to load task manager and end the process manually before being able to re-open. the game. I can only imagine how many kids believe you need to restart your computer after every time you play the game...

    I am using Windows 7 64bit if that helps.
  • Member Snakebox
    Snakebox
    Reactions: 200
    Posts: 6
    Member
    edited June 2019
    Anyone have a fix on this? It's rather annoying to have to end it on the task manager each time. If you don't, it prevents the game from re-launching. Thought Nexon would get this right but guess not. Also, sometimes when it crashes or dc it stays on.
  • Member LuckyEagle
    LuckyEagle
    Reactions: 700
    Posts: 11
    Member
    edited June 2019
    happens to me to.. if any one have any way to fix this love to know..
  • Member poler
    poler
    Reactions: 725
    Posts: 24
    Member
    edited June 2019
    StarryKnight wrote: »
    This happens for me using the Nexon Launcher, I kept clicking "play" and the launcher would minimize, but game would never come up. Would maximize the launcher and the "play" button would be available again, I would click it and the launcher would minimize again, but again nothing would come up, a few seconds later I would check and the play button was available again... rinse wash and repeat.

    Finally opened task manager and found that Maplestory and related components (such as black cipher) were still resident in memory (using approximately 1.3gb). After ending process in task manager and re-clicking the play button on the launcher the game would load normally.

    So far, this has happened on every exit of the game, where I will need to load task manager and end the process manually before being able to re-open. the game. I can only imagine how many kids believe you need to restart your computer after every time you play the game...

    I am using Windows 7 64bit if that helps.

    Who here has also windows 7?
    xparasite9
  • Member, Private Tester Fuhreak
    Fuhreak
    Reactions: 7,760
    Posts: 1,690
    Member, Private Tester
    edited July 2019
    Bumping this thead as this is still an issue. Also running Windows 7.
  • Member Dollmob
    Dollmob
    Reactions: 110
    Post: 1
    Member
    Same happens to me on Windows 10, but quite often I cannot find Maple/NX Privacy still running but I have the icon of NX Privacy still going. Closing and reopening Nexon Launcher seems to clear it. Hope there's a fix to this soon.
    Souria
  • Member Vihear
    Vihear
    Reactions: 100
    Posts: 4
    Member
    edited August 2019
    They need to fix this because I have to task manager the thing every time I close the game and it shows the Nexon Security thing on my taskbar and when I check task manager it shows that maplestory.exe is still in memory.
  • Member Reset
    Reset
    Reactions: 1,585
    Posts: 54
    Member
    edited August 2019
    Same problem for me, but using Nexon Launcher on Windows 10.
  • Member, Private Tester Fuhreak
    Fuhreak
    Reactions: 7,760
    Posts: 1,690
    Member, Private Tester
    edited August 2019
    Bump, this issue still exists and isn't listed on the upcoming patch's list of bug fixes.
  • Member Jez
    Jez
    Reactions: 1,600
    Posts: 268
    Member
    edited August 2019
    yeah i have to close game via task manager 100% of the time
  • Member WONDERGUY
    WONDERGUY
    Reactions: 3,370
    Posts: 504
    Member
    edited August 2019
    When you want to quit just go with
    Taskmanger - MapleStory.exe - right click end process tree

    Quit been broken for a while like that ( also you can avoid that survey/ad's ...annoying popup spams)
  • Member, Private Tester Fuhreak
    Fuhreak
    Reactions: 7,760
    Posts: 1,690
    Member, Private Tester
    edited August 2019
    WONDERGUY wrote: »
    When you want to quit just go with
    Taskmanger - MapleStory.exe - right click end process tree

    Quit been broken for a while like that ( also you can avoid that survey/ad's ...annoying popup spams)

    An alternative way that you might find faster is to just type in "Maple" and hit Alt + E.
    Make sure MapleStory is the process you're actually ending though.
    WONDERGUY
  • Member Idi
    Idi
    Reactions: 220
    Posts: 2
    Member
    I am having this problem too
    HuskyDM
  • Member, Private Tester Fuhreak
    Fuhreak
    Reactions: 7,760
    Posts: 1,690
    Member, Private Tester
    edited October 2019
    This issue still exists after both the main patch and unscheduled maint.
    If someone could forward/remind Nexon about this one.
  • Member Derekku
    Derekku
    Reactions: 410
    Posts: 3
    Member
    edited October 2019
    Still an issue here, too. This is really annoying and shouldn't be happening with a game that's ~14 years old...
    WONDERGUY
  • Member Oagdim
    Oagdim
    Reactions: 200
    Post: 1
    Member
    Can confirm this issue is still happening on windows 10