What should bother legitimate users about this particular wave is that any time Nexon decides to tinker with autoban’s logic, you’re liable to be caught up in a mess where support is unable to help you.
It should also bother you that support isn’t able to, or doesn’t have 100% of the information needed to handle each individual’s case as displayed by each instance decisions to unban players has had to come from above their heads. It should bug you that you’re told your ban is final and irreversible until it’s acknowledged that a mistake was made. It should really bug you that you can be told inconsistent and vague reasons for a ban by support. Very little is right about the current ban policy.
You’re right that I have no way of proving other players are legit, but I have no reason to believe either would resort to hacking based on their playing and spending habits.
The one I can particularly vouch for is a guildie and as a jr of one of reboot’s more respectable guilds I have (had) the responsibility of keeping an eye on active players. I wouldn’t use my kishin mule for someone I didn’t at least have a basic trust for.
As for my own case: as someone who only plays on reboot the only thing I’ve bought with real money related to maplestory is NX directly from Nexon, and prepaid cards. I don’t share my main account, or my kishin mule. I paid for a new hard drive for my kishin mule’s laptop when the old one failed.
Beyond that, why should the community have faith in a ban process that has made mistakes so many times and can’t even catch obvious ToU breakers? Why should trust be placed into a company that took 1 month to reverse false bans against a particular class? I’m glad that Nexon has been able to earn your trust, but they haven’t done enough to earn mine. Losing all of my progress and time committed to the game without explanation or reason isn’t something that garners trust. Having support GMs tell me different vague stories about the reason for my ban doesn’t garner trust.
tl;dr getting banned for "hacking/use of 3rd party programs" when neither is the case doesn't give me any reason to trust Nexon. The same has happened to other players before and will continue to happen until Nexon decides to shape up.
I am aware of 2 further legits who have been autobanned in the past week. Both have received copy paste responses to detailed explanations/offerings of evidence and requesting for actual investigation rather than just checking the ban log.
I'm not well versed in legal matters (medical student), however, I believe Nexon's protected in such a case as they own every user's account per their terms of use. Their ownership of user's accounts doesn't excuse them from common decency and regard for (paying) users. Legally they're on the up and up, morally they're absolutely sketchy. I'd also imagine a good legal team is something that Nexon actually would invest in.
This past month has suggested to me that Nexon holds their users in very low regard. Once the money's out of your wallet they can do anything and treat you in any which way they see fit. Assuming they ever do correct this issue and free unjustly banned players, there is literally nothing stopping this same situation from unfolding again. Nexon has not learned from the Kanna bans and any other instance of false bans, no matter how large or small. As long as autoban exists as it does currently, any time they decide to tinker with its logic, legitimate users are liable to be banned and kept in limbo until Nexon has "discussed and investigated."
What I find the most funny is that during , at the resolution of, and even after the Kanna bans, it was stated that legitimate players shouldn't have any fear of being falsely banned if they're playing by the rules. This is so blatantly dishonest.
Also while I would like to see loot lag be fixed, I think safety for legitimate players should be among the top priorities. It’s going on a month that players have been falsely banned without any actual response from Nexon.
