Mishiku

Precisly wrote: »

This is absolutely ridiculous. I haven't played this game since as it became unplayable. Who cares if there's 500 reports? Start on the ones who submitted before you guys made this issue known. It is possible to work on reports and move characters at the same time. This is ridiculous.

Whoa damn, seems like not everyone is that patient o_O.
But on the other hand, I feel your pain :’(.

I can understand this is a huge problem and not easy to fix, but the fact this issue isn’t even addressed on the homepage, makes me feel anxious.
The way Nexon’s handling this thus far, makes me feel not taken seriously. I bet a lot of players are feeling the same way..
Plus, Nexon doesn’t have a great track record of fixing important bugs.
This proves how crisis communication for problems like these is super important.
Without any concrete information and communication about this issue, players will get mad and angry comments like these are kinda bound to happen...

Hope to hear some updates regarding this issue soon...

Arwoo wrote: »

It's unlikely that we'll be seeing movement within this week's maintenance. However, we have confirmed that there are 500+ reports and our game team is diligently going through them!

Please check back on this thread or keep tabs on my update posts here: http://forums.maplestory.nexon.net/profile/comments/12176/Arwoo

Once we have word we'll be sure to give everyone the details.

@Arwoo
Sorry for asking, since you’re probably getting tons of questions about this matter. But erm, does ‘dilligenty going through them’ mean they’re being transported as soon the team ‘went through’ a report? I really want to know if I will be able to play Maple before my bday in december

I know you probably can’t answer when and stuff. As long this issue will really be fixed for everyone (and not forgotten and swiped under the rug), I can and will be patient for all the time that is necessary.
The thing is; I’ve heard this happened before and Nexon kinda has a track record of not fixing important issues/bugs (no offense towards you, nor the employees at nexon, it ain’t your fault following your boss’ orders).

But how can we be certain this has a true top priority within the company to fix this issue? I mean, what if the team finds out this problem takes more time and money to fix and Nexon’s gonna be like: ‘sorry, but not sorry. Here’s a compensation to forget it all and lets never talk about it again’.
Don’t get me wrong, but this is not the first time this happened and my faith in Nexon isn’t very high.. Can you promise us Nexon is intending to do it’s best to fix this, no matter how much time and money this will cost?

Regards from a lonely and empty Broa server,

Mishiku

(p.s: English isn't my native language and I have Dutch auto-correct, so I hope it's all understandable despite my grammar mistakes, lol)

Dazed wrote: »

Precisly wrote: »

Can you say when you will start moving characters so the ones who submitted tickets first, have some idea to when they'll be moved? This game is unplayable at the moment.

This... please? Or at least can you make a list of reviewed and accepted characters... this waiting is very nerve-racking .

@Arwoo
I’d like to know this as well.. I know you’ve said there’s no exact date or plan how and when to fix this, but right now I have to quit maple due to inactive servers.
I’ve basically lost everything within the game and there’s no fun in Maple for me anymore..
Could you at least tell if there are any plans to fix this? Like within 1-3 months? Anything??