No, because as I said, you can get your money back to the former. Also, given that attitude the employee gave, the costumer
I beg to differ. If you've bought any cash shop item you are now paying in this game. The item may be optional, but it made money go into their pocket. No game is fully free to play since it's purpose is to generate some type of revenue. Thus it is comparable to any other business.
To those of you who think people are overreacting and should just patiently wait:This is a horrible comparison. You're not paying anyone to play this game.
1. Get a part-time job at a restaurant or something
2. When a customer comes and orders his food, tell him that it will be done in, like, 20 minutes
3. After 20 minutes, go to him and say "Oh I'm sorry sir, but there was a problem with the ingredients and I'm afraid that you'll have to wait for a bit longer - but I cannot and will not tell how much longer it will take"
4. After the food is prepared, take it to him - but then throw it away and say "Oh I'm sorry sir, but there was a problem with the food and I'm afraid that you'll have to wait for another few hours - but I cannot and will not tell how much longer it will take"
5. If he complains, then say "Dude, it's not the end of the world. Obviously you have no idea how difficult and time-consuming cooking can be. Grow up, be patient and do something else while you're waiting"
See what happens.