[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Check out the v.238 Ignition: Extreme Patch Notes here!
If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

Gamesday

About

Username
Gamesday
Joined
Visits
92
Last Active
Roles
Member
Points
870
Badges
7
Posts
46
  • Great game, worst customer service imaginable.....

    So........ I decided to buy the Kana package for my Night Lord because it looked great in the dress up window, proceeded to purchase and I was satisfied with said purchase.........that is until I found out that the fan was restricted to swords / short swords / desperados / fans and something else just not claws, as you figured I was disappointed to have bought a package that I couldn't fully enjoy, I mean to be fair its not my fault there was not restrictions or warning on the box.......so I thought "hey I deserve some level of refund or help". I talked to a GM who then gave me the run around by telling me what I already knew, that the package was only equipable to certain weapons ( frankly I don't know why its even restricted it plays ZERO effect on actual gameplay ), after a few emails and repetitive responses I woke up today and logged in my kana and got kicked promptly from the server as it had died, I relogged on another channel and I was fine, then I logged out after selling a few things to log into my main for dailies..........that's when it all went down hill, I found myself not being able to log in and my account noticeably hacked or at least from my perspective it looked that way.

    After a few long scares I was relieved to have found an email that arrived at the exact time I was booted from the game all the way to the exe which prompted me to re-input my password which I could not, also the reason why I thought I was hacked.....anyways the email read: "
    Though I am sorry that you were having difficulties with the package that you purchased. I would like to remind you that the Kanna Package was meant specifically for the Kanna class characters. I have proceeded to access your account and remove all the items for the purchase of the package.
    As it was necessary for me to access your account, you will need to go through the "Forgot Password" and "Reset PIC" menus to gain access back to your account.", a great relief came over so I did what the GM told me to do......but when I try to reset my password I get "Invalid access with invalid parameter. Please try again", after 8 hours of waiting and emailing the GM I have yet to receive any help, I lost a day of sengoku probably lost the item I was planning to purchase and now I'm royaly screwed for months to come until it comes back, hopefully not. They made me feel so bad that I just kept telling myself......im never asking for a refund again its like asking for a ban........... moral of the story Watch what you spend on Nexon, because if the product that was presented to you decides to break, you will have to fight tooth and nail to get a refund, but gosh is it easy to insert money into their pockets aint it?.........
    DragooooooooonkrskTransformingThunderSakuyasPad
  • Guys a moment of your time ~~~>

    Hello fellow maplers, I had hoped you all would be more than happy in these glorious days of Maple Story events that keep coming every day. Let's be honest among each other, Nexon does not care at least right now about its player base.

    Let me add some context before you all think this is just another anger infused post.

    Since the arrival of Pre-V update (11/30/16 ) we players have been experiencing lag day after day, event after event, I personally cant play my phantom be it peak hours or at low population I just disconnect after 15 seconds of attacking monsters. I had a long discussion with a GM who told me time and time again that I can't be helped, even thou I bought 2 pets a water of life at least 2 sets of clothing 1 effect and several other goodies like pet accessories. So id say about 60 dollars worth is sitting on my phantom as I speak, even with all this the GM literally told me and this is directly from the GM, "we just aren't able to provide any compensation for specific single player cases such as your request", this literally means that if there isn't enough people complaining that I'm just not worth the time and effort to assist. So if you get that one item destroying bug and it just happens to be you....... well according to this gm you are on your own. That to me is such a horrible business practice on so many levels, its like they want to lose players due to poor customer service. The GM went on to waste my time by running all kinds of troubleshoots that I knew were not going to work ( I live with 2 very intelligent roommates who are lead web developers ) but I went with it either way, and oh look!, they didn't work......."Were sorry we are just going to have to wait for this issue to be resolved via the developers". Meanwhile my items just rot and continue to count down on the timers, no compensation no resolve no individual care to the customer no sense in wanting your customers happy, I really felt they were legitimately making me feel so bad that I would stop investing in their game......if their only solution to the lag and disconnections is to make your player base dwindle down by making them feel so unwelcomed that eventually they will leave, they are doing a fabulous job ill tell you that.

    We are all aware that Nexon is aware of these issues, yet this does not stop them in any way to continue events that keep the game at unplayable levels, and continue to tell us that we will not be compensated for the losses. No playable events No compensations I don't know what else to say that can make Nexon look worst than it itself does flawlessly.

    Also I'm convinced that Nexon hates Reboot, the truth is in the evidence : Events that aren't pay to win ( Zero character creation ) / Not adding servers even thou Reboot is the most popular server, they keep like 10+ servers open that are half to below half in population yet hesitate to add a single additional Reboot server. And it makes perfect sense not to add more Reboot servers......... Reboot is a server where pay to win methods are not allowed, you work for your gear you work for your meso, many or should I say most of the player base new and old that has set root in Reboot love that. But what does that mean for Nexon's wallet?, that means less income, why add more servers to a concept that earns them less income than a pay to win server that in its hayday made them extraordinary amounts of money.

    In closing, my theory due to my personal experience, is that Nexon is continuously executing a plan, which makes the player hate Reboot so much due to its unplayable server, that eventually the population will dwindle down and pour over into the pay to win servers to again regain that income it once had. Now some people say that its just as bad in the pay to win servers I have not tested this myself, but the people mentioning this are a handful at best, either way I as a customer, feel really unwanted and disappointed in the level of customer service and business practice conducted by Nexon.



    PS: I love Maples Story,
    I dislike Nexon.


    MomTeresaMidnightFox
  • Nexon



    We aren't having the same patch every year so why are we expecting everything to go perfect when every big update has been different?

    "learn from your mistakes" doesn't work.

    Nexon is not Blizzard.
    Can't afford to be "perfect"
    Um when in my comment did I say "perfect", last I heard 80% isn't perfect.........please read before you make yourself look ignorant.

    When did I comment ever spoke of you?

    I didn't and you assumed I quoted you?

    Don't try me son.

    When I don't quote, doesn't mean I was targeting towards you.

    First I'm not your son, second you mentioned Blizzard, I am the ONLY one who mentioned WoW, please don't act so innocent its condescending.

    Because you mentioned WoW, means that anybody else who mention it means they talk towards you now?

    You need to rethink on what you just said.
    "We are in a room talking about stuff, I say well I like the color yellow I think its great, you come in and hear what I said and say I hate the color yellow I think it looks like piss, I look at you and say "excuse me?", you turn at me and say I wasn't talking about you or anything you said despite me hearing what you said my comment was 100% unrelated from what you said........" I am thinking about what I just said.

    Zapster