lots of players already did documents and report it to customer support but the issue didn't gets solved... and left it just like that... I'm not trying to be rude, we as players want the issue to be solved as soon as possible and also we as players want the voice to be heard! that's all we want.if only they remove the *no naming and shaming* rule in the coc right now... we can't do anything about it... report button ingame is broken, customer support is useless.
Removing the naming and shaming rule wouldn't solve the issue i terms of reporting hackers. Part of the reason why the rule exists is to ensure Maplers are reporting hackers to the correct channels. If a Mapler were to report a hacker on the forums with their name, we wouldn't be able to follow up with any actions on the report.
As mentioned in this thread already, it's best to document the hacker and create a report to customer support.
Hacker:^this is the true meaning of hacker it's right in front of everyone.
In computing, a hacker is any highly skilled computer expert capable of breaking into computer systems and networks using bugs and exploits. Depending on the field of computing it has slightly different meanings, and in some contexts has controversial moral and ethical connotations. In its original sense, the term refers to a person in any one of the communities and hacker subcultures:
Hacker culture, an idea derived from a community of enthusiast computer programmers and systems designers, in the 1960s around the Massachusetts Institute of Technology's (MIT's) Tech Model Railroad Club (TMRC) and MIT Artificial Intelligence Laboratory. The hobbyist home computing community, focusing on hardware in the late 1970s (e.g. the Homebrew Computer Club) and on software (video games, software cracking, the demoscene) in the 1980s/1990s. Later, this would go on to encompass many new definitions such as art, and Life hacking.
Hacker (computer security). People involved with circumvention of computer security. This primarily concerns unauthorized remote computer break-ins via communication networks such as the Internet (Black hats), but also includes those who debug or fix security problems (White hats), and the morally ambiguous Grey hats.
Grey hats are hackers who are neither good nor bad, and often include people who hack 'for fun' or to 'troll'. They may both fix and exploit, though grey hats are usually associated with black hat hackers.
Black hats are hackers with malicious intentions, and steal, exploit, and sell data. They are usually motivated by personal gain.
White hats are hackers employed with the efforts of keeping data safe from other hackers by looking for loopholes and hackable areas. This type of hacker typically gets paid quite well, and receives no jail time due to the consent of the company that hired them.
It is generally assumed that script kiddies are juveniles who lack the ability to write sophisticated programs or exploits on their own and that their objective is to try to impress their friends or gain credit in computer-enthusiast communities. However, the term does not relate to the actual age of the participant. The term is generally considered to be pejorative.