get through to the people who do make decisions?
The employee is the only person we ever see, and if we don't communicate our displeasure clearly enough to them, then they won't pass it on. They'd just think they did their job of placating us, while rage festers inside and eventually we just stop doing business with that establishment and the top people don't even know why.
at this point there really isn't an efficient way of doing it, however getting angry with the middlemen won't help, as a community we need to be voicing our opinions in a less derogatory way. We should find ways to motivate the team. (less)
