¡Good Morning, Afternoon and Evening!
This time I come on behalf of all people false prohibition from June 10 until today. MANY of us were banned for a false accusation (hacking or ilegal use of party-third programs) after the RISE update.
Server administrators awared of this issue on 6/22 with a statement that was sent by a nexon moderator named Ghiblee, where he says the following:
"We are aware of the recent reports of false prohibition in the Community and are investigating the problem.
We temporarily disable ban accounts with this criteria and will continue to monitor during the investigation.
If you were affected by recent bans, please submit a ticket to our Customer Service (https://support-maplestory.nexon.net
If you have already submitted a ticket, there is no need to resubmit it".
After the statement, MANY of us thought that our return was a matter of a few days, because the matter was going to be decided. Yes, we were "listened to", but not all of us got a "correct investigation".
Few players were released, but many are still banned, and amazed at the responses each has obtained through individual claims on the support page.
We aren't 2 or 3 with false prohition!
We all know that there are players who use illegal programs for their benefit, and that does not mean that because of a few, we should all be punished for causes that we have never committed.
All those affected hope that the GM provide us with adequate care, the attention will not only be a benefit for those affected, but also for the server in general.
Sorry for the intermediate English, but I don't know any administrator who speak-write Spanish perfectly to have a correct conversation.
ALL AFFECTED PEOPLE ONLY WE ASK FOR THE ARGUMENTS THAT SUPPORT THE PROHIBITION IMPOSED ON OUR ACCOUNTS.
IN CASE YOU DON'T HAVE THE ARGUMENTS, PLEASE, RELEASE ALL LEGAL PLAYERS THE PROHIBITION.
THANK YOU FOR THE PATIENCE!